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Tenancy Manager

Housing New Zealand Corporation
Job Category:
Community Services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Full-time permanent position
  • Based in our Kilbirnie office
  • Annual salary of $71,545 plus five weeks' annual leave

About Housing New Zealand

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need. It isn't just about getting a roof over people's heads - we also work closely with others to ensure our tenants have access to good support services.

Our Values - Kotahitanga - One Team

Housing New Zealand has important work to do and our aspirations are big. We believe that people do their best within an environment of trust, care, contribution, humility and learning. We also do our best when we take personal responsibility to achieve our shared vision and maintain a working environment we are proud of.

The values that drive us are:

  • we trust each other and share ownership
  • we care about each other as people
  • everyone's contribution matters
  • we are humble and genuine
  • we continually learn and innovate.

The role

Housing New Zealand's vision is 'Building lives and communities by housing New Zealanders'. To help achieve this, we require a Tenancy Manager to join our Kilbirnie, Wellington based team. In this role you will be responsible for managing a portfolio of properties and will hold integral relationships with our tenants. You will be sensitive to the needs of a diverse range of communities and cultures and will enjoy working on your own initiative.

Our teams consist of people who are passionate about making a difference. We work together to achieve our goals, we help one another, are positive and enthusiastic in everything that we do. To be a good fit for this role you will be self-managing, self-motivated, enthusiastic and be able to work in a team and a mobile environment. You will have the ability to think on your feet, make quality decisions, and solve problems to help our tenants.

What you'll need to bring:

  • An ability to provide exceptional customer service
  • An understanding of social housing and its complexities
  • Expertise in time management and organisation skills
  • The skills to manage conflict and de-escalate situations
  • Excellent communication skills both (verbal and written)
  • A full and clean Drivers License
  • Ability to travel frequently (vehicle provided)
  • A sound working knowledge of the Residential Tenancies Act (preferred)

What we offer

We offer five weeks annual leave for all new starters as well as a benefits package including a range of insurances, flexible working arrangements and career development.

These benefits are described in more detail here

We provide a working environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about people, improving the quality of the lives of our tenants and giving something back to the community we would love to hear from you.

To learn more about us and the work we do click here

To apply please follow the online process.

The reference code for this position is 47907GJO.

To see a copy of the position description and apply for the job, go to

To find out more about this opportunity please contact the HR Service Centre at

Applications close at 5.00pm on Thursday, 23 May 2019.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, nationality, gender, sexual orientation, age, marital status, or disability.

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