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Senior Tenancy Manager, Hutt Valley

Housing New Zealand Corporation
Job Category:
Community Services
Wellington - Hutt Valley
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Full-time, permanent role
  • Based in our Hutt Valley office
  • Annual salary of $83,025 plus five weeks' annual leave and a suite of free insurances

About Housing New Zealand

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need. It isn't just about getting a roof over people's heads - we also work closely with others to ensure our tenants have access to good support services.

On 1st October 2019, Housing New Zealand Corporation becomes part of Kāinga Ora - Homes and Communities.

About Kāinga Ora - Homes and Communities

Kāinga Ora - Homes and Communities brings together the three existing agencies of Housing New Zealand, HLC and KiwiBuild to form a new organisation.

Kāinga Ora - Homes and Communities is central to the Government's aspirations for housing and urban development. It will work across the housing spectrum to build thriving communities where everyone has a place to call home.

This new organisation will have two key roles: being a public housing landlord, and partnering with the development community, iwi, and local and central government to deliver urban development projects of all sizes.

The anticipated start date for this new organisation is 1st October 2019.

Our Values - Kotahitanga - One Team

Housing New Zealand has important work to do and our aspirations are big. We believe that people do their best within an environment of trust, care, contribution, humility and learning. We also do our best when we take personal responsibility to achieve our shared vision and maintain a working environment we are proud of.

The values that drive us are:

  • we trust each other and share ownership
  • we care about each other as people
  • everyone's contribution matters
  • we are humble and genuine
  • we continually learn and innovate.

The role

Our vision is 'Building lives and communities by housing New Zealanders.' To help achieve this, we are seeking a Senior Tenancy Manager to join our Hutt Valley-based team.

In this role, you will be responsible for managing a portfolio of properties within the area and maintaining key relationships with our tenants. You will be the face of Housing New Zealand to stakeholders from all different cultures and communities, and empathetic of their specific needs.

As a senior member of the team, this role is likely to manage some of our more complex and challenging tenants. You will be responsible for ensuring your knowledge is shared with others to develop team capability, and play your part in achieving our drive to be a high performing organisation.

You will be self-managing, motivated, enthusiastic, be able to work in a team and a mobile environment, have the ability to think on your feet, make quality decisions, and solve problems.

What you'll need to bring

  • An ability to provide exceptional customer service
  • The skills to manage conflict and de-escalate situations
  • Strong IT and system skills
  • Expertise in time management and organisation skills
  • An understanding of social housing and its complexities
  • Excellent communication skills both (verbal and written)
  • A full and clean NZ driver's license
  • A sound working knowledge of the Residential Tenancies Act (preferred)

What we offer

We offer competitive salaries and five weeks' annual leave for all new starters, as well as a benefits package including a range of insurances, flexible working arrangements and career development.

These benefits are described in more detail at

We provide a working environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about people, improving the quality of the lives of our tenants and giving something back to the community, we would love to hear from you.

To learn more about us and the work we do, visit

To apply please follow the online process.

The reference code for this position is 49285GJO.

To see a copy of the position description and apply for the job, go to

To find out more about this opportunity please contact the People Hub at

Applications close at 5.00pm on Thursday, 19 September 2019.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, nationality, gender, sexual orientation, age, marital status, or disability.

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