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File Management Support Officer

NZ Police
Job Category:
Auckland - Manukau
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

File Management Support Officer

New Zealand Police

 Counties Manukau District


Salary Range $46,336 - $62,689

Job Requisition ID 5225



By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them. 


This role of File Management Support Officer based at Counties Manukau East is to provide administrative support and telephony services. This includes front counter, data entry, typing, process and movement of files and provide an excellent customer service to the public. The role requires the use of various Police and standard computer programs. It is a 0800-1600 Monday to Friday roster. Training will be provided.


Skills - You will be able to:

  • Enter, update and report on high volume files/documents/data entry processes
  • Prioritise workflows
  • Manage time effectively to complete multiple files and meet deadlines
  • Demonstrate excellent customer service skills
  • Demonstrate good verbal and written communication skills
  • Prepare correspondence for internal and external agencies
  • Conduct appropriate enquiries in respect of files for Official information and Privacy Act


Experience - You must:

  • Demonstrate a thorough knowledge and application of computer based records, file management and Microsoft office systems
  • Demonstrate proficiency in data entry, time management and an ability to prioritise workload.
  • Demonstrate customer service skills and an ability to work in a team environment


Core Competencies - You will demonstrate the following:

  • Communicate - Individual Contributor Level
  • Solve - Individual Contributor Level
  • Deliver - Individual Contributor Level


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Special Requirements:

  • All shortlisted applicants may be required to undergo a typing test, with a minimum typing speed of 35 wpm
  • The successful applicant must be flexible to work at Ormiston, Howick and Beachlands Police Stations as required


To view the position description for this role, please copy and paste the following link in a new browser:


How to Apply

To apply for this position, visit


Applications submitted directly through the Government Jobs website are no longer considered and will only be accepted when formally submitted through the New Zealand Police website (link provided above).


Please note, if you are an existing Police employee you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact Senior Sergeant KAVENEY by email at
Applications close at 5pm on Wednesday 25 April 2018.

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