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File Management Centre Support Officer

NZ Police
Job Category:
Auckland - Manukau
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

File Management Centre Support Officer

Counties Manukau District

Salary Range: $51,123.00 - $69,167.00

Permanent, Fulltime

Job Requisition ID 11071


The Counties Manukau District offers the opportunity to a motivated Police Employee to join our File Management Centre (FMC) team. Our FMC team is an integral part of the case management structure and supports a number of key elements of the case management process.


File Management Support Officers provide an effective, cohesive case management system for all District files, responds to Official Information Act and Privacy Act requests within the required timeframe, and may provide external telephone communication services at District and attend public counters as required.


The role will operate on a rotating 24/7 shift pattern. The purpose of this role is to deliver, and support the Counties Manukau District to deliver, Our Business.



Skills - you will be able to:

  • Demonstrate a thorough knowledge and application of Microsoft Office Systems and the National Intelligence Application (NIA)
  • Enter, update and report on high volume files/documents/data entry processes
  • Demonstrate excellent customer service skills
  • Demonstrate good verbal and written communication skills



Experience - you will have:

  • Demonstrate a thorough knowledge and application of computer based records, reporting, data accuracy, and data integrity
  • Demonstrate proficiency in time management and an ability to prioritise workload.
  • Demonstrate an ability to work in a team environment



Core Competencies - Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.



To view the position description for this role please copy and paste this link into a new browser: 




If this position sounds like you, click APPLY NOW or visit our Police website:  and select ‘Current vacancies' to apply today!


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core Competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.


If you have any questions about this vacancy, please contact Christine Tavake,


Applications close at 5pm, Monday 23rd September 2019.

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