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Applications Support Analyst

NZ Police
Job Category:
IT & computing
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
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Employer Website:

Job Description

Applications Support Analyst

Royal New Zealand Police College, Porirua

Salary range $67,261.00 - $91,000.00

Permanent position

Job Requisition ID 5961



The NZ Police Information and Communications Technology Service Centre are seeking to appoint an experienced Applications Support Analyst to the Technology Operations group, based at the Royal New Zealand Police College, Porirua.


The Police ICT Service Centre is here to save police officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police needs information delivered to the front line that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. With our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security. We are looking for people that have the technical expertise but most importantly share our vision for innovation, partnerships and being part of a positive work environment.


Application Support Analysts provide 2nd and 3rd level technical and functional application support, administration and maintenance to resolve application and system problems, minimising disruptions to the applications that Police users depend on.


This is a dynamic and challenging position, and the successful applicant will need to be able to demonstrate the following:


Skills and Experience

Experience and knowledge of working in an ICT support role, preferably providing application support.

Ability to write technical documentation clearly and precisely


Demonstrate the following SFIA 6 Framework skills:

ASUP (Application Support) Level 4;

USUP (Incident Management) Level 4;

CHMG (Change Management) Level 3;

PBMG (Problem Management) Level 4;

DTAM (Data Management) Level 4.


Competencies – You will demonstrate the following:

Deliver - Individual Contributor

Solve - Individual Contributor

Innovate - Individual Contributor


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information

The successful applicant will reside in the Wellington area, and will be required to undergo a full reference and security check prior to any offer of employment.

Applicants must be a NZ or Australian citizen, or a NZ resident, or have a valid NZ work visa to apply for this position


To view the position description for this role, please copy and paste the following link in a new browser:



To apply for this job, please visit and enter job requisition number 5961.

Please note: Applications will only be accepted when formally submitted through our Career Website. 

You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your education, skills and experience and how you meet the SFIA 6 Framework requirements in detail. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section.

IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this role, please contact the Hiring Manager Ian Gallagher via email


Applications close 5pm, Friday 22 June 2018


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