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Case Manager - Operations - Dunedin (60517)

Accident Compensation Corporation
Job Category:
Otago - Dunedin
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

Are you ready to take the next step in your career? If so, we want to hear from you.

More about the role

Case Managers play a critical role within ACC. They provide exceptional customer service and frontline support to our clients who have suffered injuries, ensuring their effective rehabilitation and subsequent return to independence.

The workload of a Case Manager is varied and fast paced and you will be working with a mix of different people and situations. Each day you will be faced with the challenge of utilising your knowledge and networks to produce the best possible outcomes, while working within your core guidelines. You will be pivotal in ensuring ACC are providing effective solutions to our clients. Case Managers work standard business hours, Monday to Friday and assist our clients with all aspects of their claim including determining rehabilitation support required, vocational assistance needed and compensation entitlements.

What we look for:

  • Great communication skills, can relate to a variety of people
  • Superior time management skills with a knack for multi tasking
  • Ability to interpret, apply and explain complex legislation
  • Superior decision making skills and the ability to communicate the rationale
  • Energy, enthusiasm and motivation
  • End to end process management
  • Knowledge of the health sector and rehabilitation advantageous
  • Excellent computer and software knowledge
  • Strong negotiation skills

This role is primarily office based and involves liaising with clients, medical practitioners and suppliers via telephone, email and occasionally in person at the client's workplace. The goal is to work in partnership to develop a suitable rehabilitation pathway through recovery in the workplace wherever practicable. Therefore it's important that you're comfortable working in an office environment with a high level of telephone and computer task completion and regular interruptions. You could be a person who has worked within the health sector and having had a taste of assisting people reach their goals, you're now ready for the next level. You could also be a person with experience in end to end process management and now want to really take ownership of your own caseload.

What we can offer

The Case Manager role offers a unique opportunity where you will work for an organisation where your contribution is appreciated and recognised. Case Managers have a high level of satisfaction through making a positive difference in people's lives. We offer full training and value staff through ongoing development and support. ACC has a number of other benefits available to staff so what are you waiting for? We'd like to hear from you.

Apply online now and in your cover letter tell us what makes you the obvious choice for this role.

The Indicative starting salary for this role is $66,357. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $72,329.

This is a full time, 40 hour week position. The core work hours are Monday to Friday between 8am and 6pm.

If you have further queries, please contact Nadine O'Donnell on Nadine.O'

Applications close Sunday, 22 October 2017.

To apply for this job, please visit and enter the job code 60517NZGJO.

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