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Adviser, Knowledge Management (CRM)

Financial Markets Authority
Job Category:
Information / Records Management
Auckland - Auckland Central
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
Employer Website:

Job Description

  • Optimise the use of MS Dynamics CRM, as part of our data informed, intelligence led culture.
  • Join a talented, hard-working team where your contribution will be valued.
  • Auckland CBD location.

The Financial Markets Authority (FMA) aims to promote better outcomes for investors, consumers, professionals, businesses, and for the New Zealand economy.  The Monitoring Frameworks team is part of the broader Regulation function which monitors the conduct, competency and compliance of financial market participants through an intelligence-led approach. One of the responsibilities of this team is to deliver central knowledge management, business process and intelligence services to all FMA teams.

The knowledge management function exists to support better decision making across the FMA and achieves this by developing and implementing initiatives, policies and processes that improve the FMA's ability to manage and exploit information. We now have an opportunity available for an Adviser, Knowledge Management to join this team to promote the value of, and best practice in, information management within the FMA.  You will be responsible for  lifting our CRM capability through training and ultimately improving the way we interact with and exploit information.  This position will specifically focus on our CRM (MS Dynamics) and work alongside the business and IT, to assist with on-going development/optimisation of the system.

Essential to your success in this role will be your deep and thorough knowledge of MS Dynamics CRM and your broader experience in Information Management ideally gained in a comparable environment. Some previous exposure to EDRMS (Content Suite) and SharePoint administration will also be valuable. Along with your technical competency, you'll also have strong interpersonal and relationship management skills, allowing you to get buy-in for initiatives and developments while creating opportunities for collaboration between others in the organisation to promote a connected-organisational approach.

In return, we offer a great CBD location, a supportive and collaborative environment where you'll join and learn from a technically diverse team. You will also benefit from joining a team that values a strong work life balance.

If this sounds like you, click 'Apply online'. View the position description by clicking the link above or for further information or confidential enquires you can contact Kristy Teece on (09) 3000491.  Application close date 23 October 2017.

The Financial Markets Authority is an equal opportunity employer that values diversity and is committed to maintaining an inclusive culture where all employees have the opportunity to reach their potential. We recognise that our continued success is dependent on the performance and ability of our employees.

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