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Adviser, Knowledge Management (CRM)

Financial Markets Authority
Job Category:
Information / Records Management
Auckland - Auckland Central
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
Employer Website:

Job Description

  • Educate, train and be the day-to-day owner of our CRM system.
  • Great team, excellent location.
  • Exciting and challenging work.

The Financial Markets Authority (FMA) has established itself as an agency with a critical role in regulating capital markets and financial services in New Zealand and providing better outcomes for investors, consumers, professionals, businesses and for the New Zealand economy. The Knowledge Services team is part of the broader Regulation function. One of the responsibilities of this team is to deliver central knowledge management, business process and intelligence services to all FMA teams.The knowledge management function exists to support better decision making across the FMA. It will achieve this by developing and implementing initiatives, policies and processes that improve the FMA's ability to manage and exploit information.

Our team is growing and we have an exciting opportunity for a keen Knowledge Management Adviser to join us in promoting organisation-wide information best practice and knowledge sharing.

This role supports the FMA's CRM use across both our Auckland and Wellington offices. Our CRM captures information about entities, markets, and themes that the FMA regulates or is interested in. The CRM system is at the heart of the FMA's vision of being an intelligence-led, risk-based, data-informed regulator.

We are looking for someone who is passionate about the crucial role knowledge and information plays in any modern organisation; someone keen to build strong relationships and take the time to understand the bigger picture and provide creative solutions that support business initiatives.

An average day could see you delivering system training to new starts, providing advice and support to staff on knowledge management or working with our business teams and ICT on the optimisation of the CRM system.

This role has a large stakeholder management component so we are looking for somebody with great people skill who can take day-to-day ownership of the system and also build great rapport with people across the FMA.

You will have some experience in training people on systems, have a senior support background or have worked in a previous CRM support role.

If this sounds like you, click 'Apply online'.  View the position description by clicking the link above or for further information or confidential enquiries you can contact Anna McGaffin on 09-3000491. Applications close 5pm 21st March 2018.

The Financial Markets Authority is an equal opportunity employer that values diversity and is committed to maintaining an inclusive culture where all employees have the opportunity to reach their potential.  We recognise that our continued success is dependent on the performance and ability of our employees.

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