Service Desk Administrator at The Audit Office, Wellington - Wairarapa

Mō tēnei tūranga mahi | About this role

Service Desk Administrator

The Audit Office | Te Mana Arotake aims to improve trust and confidence in public services by giving New Zealanders an independent view of government spending and performance. As the statutory auditor of all public organisations, from councils to schools, the Auditor-General's work plays a major part in ensuring that our public sector remains one of the most trusted in the world.

We're looking for a front-facing Service Desk Administrator to be our link between the Office and the Service Desk team. This position is critical to our Office, and your strong communication skills, attention to detail, and ability to effectively manage issues, incidents, and queries will be essential for the role.

We need someone who:

• is passionate about customer service at all levels and can think outside the box when dealing with queries; 
• has excellent working knowledge of Microsoft Windows, Office 365, Microsoft Azure, and Office applications, with the desire and technical curiosity to learn more; and
• is friendly and personable and able to work well in a small and driven team.

Great administration skills and experience liaising with suppliers and vendors will also help. Ideally, you'll have helpdesk, Active Directory, and Microsoft Exchange experience. You'll be working on a roster, which includes after-hours on call.

Read more – including about staff networks, annual leave, and family benefits – on our website: ao.parliament.nz/about-us/careers/benefits-for-employees

What we stand for

People matter | Our independence is critical | We act with integrity and courage | We're here to make a difference

We have a diverse and inclusive team that helps us to understand the issues facing the public sector and how these affect the lives of New Zealanders. We strongly welcome applicants from all backgrounds. If you have any support or access requirements, we encourage you to tell us when you apply so that we can assist you through the recruitment process.

For this role you must be able to gain and maintain a Confidential national security clearance. Ordinarily, this means that you must be a New Zealand citizen, a permanent resident, or hold a current residency class visa and intend to become a citizen when eligible. You must have a five-year checkable background in New Zealand, the UK, the USA, Canada, or Australia. Use this online tool to check your eligibility (please note that this tool is not part of the formal security clearance process): www.protectivesecurity.govt.nz/eligibility-tool

For more information, please contact Sandy Hoggarth at recruitment@ao.parliament.nz.

To find out more about us, visit our website: ao.parliament.nz

You must apply online through jobs.govt.nz  (you'll find the application form and position description there, too).

We value originality and effort. Although AI can be helpful in some circumstances, we require you to submit a cover letter and CV that reflects your own voice and experiences.

Applications close Sunday 5 July, 2026.

If you experience issues logging into jobs.govt.nz, please email jobsiteadministrator@dia.govt.nz for support.