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Senior Applications Support Analyst - KRONOS

NZ Police
Job Category:
IT & computing
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Senior Applications Support Analyst - KRONOS

New Zealand Police

ICT Service Centre, Wellington

Permanent, Full-time

Remuneration range: $80,902 - $109,457

Job Requisition ID 8060



The New Zealand Police Information and Communications Technology Service Centre ICTSC) are seeking to appoint a Senior Applications Support Analyst, based at the Royal New Zealand Police College, Porirua.

The Police ICT Service Centre is here to save police officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police needs information delivered to the front line that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. With our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security. We are looking for people that have the technical expertise but most importantly share our vision for innovation, partnerships and being part of a positive work environment.

As the successful candidate, you will be responsible for:

  • Providing 2nd and 3rd level technical and functional leadership across all levels of support for designated applications.
  • Providing management of support and business knowledge appropriate to designated applications.
  • Providing professional, customer focused Application Support that is service-based, aligned with current IT industry best practices and meets Application Service Level Requirements as agreed with the business. 

Skills – you will be able to demonstrate:

  • Extensive experience and knowledge of supporting applications across a large organisation.
  • Substantial experience and knowledge of working in a 2nd and 3rd level application support role, with proven ability to lead enterprise application issues through a problem management process to work around solution. (Essential)
  • Ability to write technical documentation clearly and precisely.
  • Experience in Time Keeping and Scheduling (Desirable)
  • Experience in administration of a rostering solution (Desirable)
  • Proven strong Microsoft SQL data analysis and problem solving skills (Essential)
  • XML knowledge and ability to investigate SOAP integration issues (Desirable)

ICT use the SFIA Level 6 Skills Framework.  In submission of your application, experience in the following SFIA skillsets must be demonstrated:

  • Application Support (ASUP) - Level 4
  • Incident management (USUP) - Level 4
  • Change Management (CHMG) - Level 3
  • Problem Management (PBMG) - Level 4
  • Quality Management (QUMG) - Level 4

Experience – desirable:

  • Experience using Kronos V7 in relation to WIM and patching service packs
  • Knowledge of Javascript in relation to SOAP messaging and database access
  • Experience using Microsoft Visual Studio RDL.

Special Requirements:

To apply for this role you must be a NZ citizen or permanent resident.

The successful applicants will be required to undergo a full reference and security check prior to offer of any employment being made.

Competencies – you will demonstrator the following:

  • Solve (Level 1 – Individual Contributor)
  • Communicate (Level 1 – Individual Contributor)
  • Deliver (Level 1 – Individual Contributor )


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have questions before you apply, contact the hiring manger on

Applications close at 5pm, Tuesday 1st January 2019. 



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