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File Management Support Officer

NZ Police
Job Category:
Auckland - Auckland
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

File Management Support Officer

New Zealand Police

Auckland City

Permanent, Full-time

Multiple Positions Available

Remuneration range: $49,634.00 - $67,153.00

Job Requisition ID 8547


The role of FMSO is to provide administrative support and telephony services to Police across the whole District. This includes data entry, typing, process and movement of files and provide an excellent customer service to the public. The role is a team base role in an open plan office involving a 24/7 shift roster that consists of 2 Early shifts, 2 Late Shifts, 2 Night Shifts followed by 4 Rostered Days off.

Training will be provided to the successful applicants by the supportive team around you.


  • Enter, update and report on high-volume files/documents/data entry processes.
  • Prioritise workflow.
  • Manage time effectively to complete multiple files and meet deadlines.
  • Excellent Customer Service skills.
  • Good verbal and written communication skills.
  • Prepares correspondence for internal and external agencies.
  • Conducts appropriate telephone enquiries in respect of files requested for Official Information and Privacy Acts.


  • Demonstrate a thorough knowledge and application of computer based record, file management and Microsoft Office Systems.
  • Demonstrate proficiency in data entry, good time management and ability to prioritise effectively
  • Demonstrate customer service skills and an ability to work in a team environment.
  • Demonstrate an ability to stay calm and in control while maintaining high level of performance in pressure situations

Special Requirements

  • To apply for this role you must be a NZ citizen or permanent resident
  • All short-listed applicants will be required to undergo a typing test with a minimum typing speed of 40 words per minute required
  • Must have a current/full NZ driver licence

Competencies – Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Partner

For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information:

  • Position is subject to rotation
  • Two positions available
  • Successful applicant must reside in Auckland


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.

If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have questions before you apply, contact the team by emailing  

Applications close at 5pm, Wednesday 23 January 2019

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