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Service Desk Analyst

NZ Police
Job Category:
IT & computing
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Service Desk Analyst

New Zealand Police

ICT Service Centre, Royal New Zealand Police College

Permanent, Full-time

Multiple Positions Available

Remuneration range: $49,634.00 - $67,153.00

Job Requisition ID 8604


By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them.

The New Zealand Police Information and Communication Technology Service Centre are seeking to appoint a Service Desk Analyst based at the Royal New Zealand Police College, Wellington.

The Police ICT Service Centre is here to save Police Officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police require information delivered to the frontline that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. Alongside our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security.

We are looking for people with excellent customer service skills and a passion to deliver world class service, people who will share our vision for innovation, partnership and being part of a positive work environment.

Our Service Desk Analysts are professional and competent resolving incidents or requests raised in our computing, application, radio, mobility and telephony environments. We are proud of the service levels delivered by Police ICT and managed through the Service Hub, we are looking for individuals motivated to maintain and improve on this service.


Skills & Experience – you will have/be able to:

  • Clear and concise professional communication skills, both written and verbal
  •  Ability to work in a fast paced, high volume environment
  • Demonstrates a passion for delivering a quality and timely service
  • Relevant Tertiary Qualification (or working towards) is preferred


Special Requirements

  • To apply for this role you must be a NZ citizen or permanent resident.
  • The ideal candidate will need to be able to work full time house within a 24x7 roster. There is a requirement to work shift work – that includes day, late and night shifts, weekends, and public holidays.
  • You must have transport that covers these shifts – early shift is from 6am, late shift from 2pm-10pm and night shift is 10pm-6am. These hours may affect restricted drivers.
  • Successful applicant must reside in Wellington.


Competencies – Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information:

  • Three positions available


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have questions before you apply, contact the team by emailing  

Applications close at 5pm, Monday 28 January 2019.

Apply To:

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