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Operations Manager Application Support

NZ Police
Job Category:
IT & computing
Wellington - Hutt Valley
Wellington - Wairarapa
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
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Job Description

Operations Manager Application Support (MyPolice Delivery)

New Zealand Police

ICT Service Centre, Lower Hutt

12 months Fixed Term, Full-time

Remuneration range: $119,085.00 - $161,115.00

Job Requisition ID 8678


The NZ Police Information and Communications Technology Service Centre are seeking to appoint an experienced Operations Manager to the Technology Operations group, based at the Lower Hutt Police Station.

This role is responsible for assisting the support of MyPolice application support and focusing on delivery of patching, bug fixes and enhancements of the MyPolice application suite including SAP, SuccessFactors and Kronos. You will be expected to bridge the gap between project delivery and operations by working effectively with all stakeholders.


Skills & Experience

This is a dynamic and challenging position, and the successful applicant will need to be able to demonstrate the following experience & knowledge:

  • Experience delivering within a technical and agile service oriented business is essential;
  • Extensive experience in Service Delivery in a large organisation;
  • Sound knowledge of SAP systems (but not essential).

Demonstrate the following SFIA 6 Framework skills:

  • ITMG (IT Management) Level 5;
  • GOVN (IT Governance) Level 5;
  • RLMT (Relationship Management) Level 4;
  • SEAC (Service Acceptance) Level 5; &
  • PEMT (Performance Management) Level 5.

Special Requirements

  • To apply for this role you must be a NZ citizen or permanent resident
  • A Tertiary qualification in IT or engineering or equivalent experience.
  • The successful applicant will be required to undergo a full reference and security check prior to any offer of employment.

Competencies – Level 1 Individual Contributor

  • Develop
  • Deliver
  • Innovate
  • Lead

For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.

Additional Information:

  • Successful applicant must reside in Wellington


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have questions before you apply, contact the team by emailing

Applications close at 5pm, Friday 22 February 2019.

Apply To:

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