<< Back to Search Results

Station Support Officer

NZ Police
Job Category:
Otago - Dunedin
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

Station Support Officer

New Zealand Police

Dunedin, Southern District

Permanent, Full-time

Remuneration range: $49,634.00 - $67,153.00

Job Requisition ID 9235


This is a nationally advertised vacancy for Frontline Station Support Officer within the Otago Coastal Area, based in Dunedin.

The purpose of a Frontline Station Support Officer is to provide operational and administrative support which includes (but is not limited to) customer service, file management, data entry and use of Police IT systems.  Every day you will be dealing with challenging situations which you will need to approach with professionalism, respect, empathy and a positive manner.  You will be part of a dedicated team with victim focus and standards of excellence in terms of service delivery.

Subject to operational requirements you may at times be required to work in other areas of Our Business within the District Headquarters.

 You will be welcoming customers, both internal and external into your front-of-house work area and ensuring their enquiries are understood and handled appropriately.  Training will be provided to the successful applicants by the supportive team around you.  This is a shift work position based at Dunedin Central Police Station.



  • Excellent customer service skills
  • Good verbal and written communication skills
  • Enter, update and report on high-volume files/documents/data entry processes
  • Prioritise work flow
  • Manage time effectively to complete multiple files and meet deadlines



  • Demonstrate customer service skills and an ability to work in a team environment
  • Demonstrate knowledge and experience with computer applications (e.g. NIA, SAP, Microsoft Office)
  • Demonstrate proficiency in data entry, good time management and ability to prioritise effectively
  • Demonstrate an ability to stay calm and in control while maintaining a high level of performance in a pressure situation.


Special Requirements

  • To apply for this role you must be a NZ citizen or permanent resident
  • The successful applicant will be required to undergo a vetting clearance prior to any offer of employment.
  • Must be able to work shift work.


Competencies – Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Partner

For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information:

  • Successful applicant must reside in Dunedin


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have questions before you apply, contact the team by emailing

Applications close at 5pm, Tuesday 23 April 2019.

Apply To:

<< Back to Search Results