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File Management Support Officer (FMSO)

NZ Police
Job Category:
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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No File Attached
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Job Description

File Management Support Officer (FMSO)

New Zealand Police

Kapiti, Wellington District

Permanent, Full-time

Multiple Positions Available

Remuneration: $49,634.00

Job Requisition ID 9568


This is an exciting opportunity to be part of the newly established Kapiti Digital Centre.

File Management Centres (FMC) are an integral part of the case management structure. A FMC is a centralised facility which supports a number of key elements of the case management process. File Management Support Officers provide an effective, cohesive case management system for all District files, responds to Official Information Act and Privacy Act requests within the required timeframe, and may provide external telephone communication services at District.

The role will operate on a rotating 24/7 shift pattern with an average of 80hours per fortnight.

Multiple roles are available with a start date of 24 June 2019.


Skills – you will be able to:

  • Enter, update and report on high volume files/documents/data entry processes
  • Prioritise workflows
  • Manage time effectively to complete multiple files and meet deadlines
  • Demonstrate excellent customer service skills
  • Demonstrate good verbal and written communication skills
  • Prepare correspondence for internal and external agencies
  • Conduct appropriate enquiries in respect of files for Official information and Privacy Act


Experience – you must:

  • Demonstrate a thorough knowledge and application of computer based records, file management and Microsoft office systems
  • Demonstrate proficiency in data entry, time management and an ability to prioritise workload.
  • Demonstrate customer service skills and an ability to work in a team environment


Special Requirements

  • To apply for this role you must be a NZ citizen or permanent resident.
  • All shortlisted applicants will be required to complete skills testing (reading comprehension, verbal & numerical literacy and typing speed)


Competencies – Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve

For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information:

  • Successful applicant must reside in the Greater Wellington Region
  • Initial training will be four weeks in duration and successful applicants must be available full time during this period.
  • Clear a Police Vetting check
  • Ten Positions available


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have questions before you apply, contact the team by emailing

Applications close at 5pm, Friday 26 April 2019.

Apply To:

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