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Team Leader

NZ Police
Job Category:
Communications, media, & marketing
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Team Leader

New Zealand Police

Police Digital Services Centre - Kapiti

Permanent, Full-time

Remuneration range: $83,329 - $112,741

Job Requisition ID 9760


NZ Police's mission is to be the safest country in the world and to have the trust and confidence of all. The way the public communicate and engage with Police is central to achieving this.

Police is increasing its resources, and changing the way it works to provide a better service to those contacting them.

Applications are now open for a Team Leader position in the new Police Digital Services Centre, based in Paraparaumu.

The role is varied and dynamic, supervising a team of non-emergency communicators. All aspects of the role are well covered in the Team Leader: Communication Centre's Position Description.



  • Lead, direct and manage a team to deliver on Our Business
  • Actively supervise events for risk and potential impact on public trust and confidence and intervene when required
  • Provide clear and concise verbal briefings / de-briefings
  • Enable the effective performance of individuals and teams (including performance management of staff)




  • Experience in roles that have led to successful outcomes and results
  • Experience managing staff operationally and administratively through leading behaviours that promote our values and foster a positive team environment


You will be able to demonstrate a sound understanding of:

  • Emergency, disaster and critical management
  • Police's key operating strategies and how the Team Leader's role contributes to Our Business
  • Legislation, Standard Operating Procedures and policies applicable within a Communication or Contact Centre environment


Competencies – Level 2 Team Manager/Leader


  • Communicate
  • Solve
  • Lead

 For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information:


  • The role is currently working shifts between 7am - 11pm Monday - Sunday, but will move to a full 24/7 roster shortly. 


To view the position description for this role, please copy & paste the following link in a new browser.



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have any questions about this vacancy, please contact the Hiring Manager Mathew Gordon at

 Applications close at 5pm, Monday 20 May 2019.




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