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File Assessor

NZ Police
Job Category:
Wellington - Kapiti
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description


File Assessor

Police Digital Services Centre - Kapiti

New Zealand Police

Permanent, Full-time


Remuneration range: $62,925 - $85,139

Job Requisition ID 9762


NZ Police's mission is to be the safest country in the world and to have the trust and confidence of all. The way the public communicate and engage with Police is central to achieving this.

This is an exciting opportunity to be part of the newly established Kapiti Digital Services Centre. The collective work groups based at the Centre are working hard to achieve our service delivery goals, of which, the File Management Team and Digital Services play a key role!

We are looking for File Assessors across both FMC and our Digital Teams:-

  • File Management Centres (FMC) are an integral part of the case management structure. A FMC is a centralised facility which supports a number of key elements of the case management process..
  • The Customer Service Team - Digital provide customer solutions at the first point of contact, working in partnership with existing communication channels and escalating queries, where appropriate, within Police. Primarily they are responsible for monitoring and responding to enquiries submitted by the public through the recently launched online reporting tool which currently encompasses reports of lost property, wilful damage and shoplifting.

The Service Delivery team invite applications from highly motivated, talented and innovative thinkers to join us!

The purpose of these roles is to supervise, coordinate and facilitate the operational, training and administrative activities of the File Management Centre and Digital Services; and to develop, implement and evaluate policies, work practices and procedures within the National Recording Standards; manage the District Records/archives and the Data Quality Team; and to liaise between District and the Crime Reporting Line.

The role will operate on a roster system covering 24/7, including weekends and public holidays.

You will work closely with O/C FMC in the management of the FMC teams with a clear focus on supporting victims and the frontline staff in order to deliver on our organisational goals.




  • Ability to lead a high performing team
  • File assessment
  • Demonstrate knowledge of file management processes
  • Excellent accuracy & attention to detail
  • Understanding and ability to interpret legislation




  • Two years (plus) experience in team / people management
  • Sound understanding of Case Management 10 steps
  • Demonstrated experience in the delivery, implementation and monitoring of work practices and procedures
  • Demonstrated experience in the implementation and delivery of an organisations strategic direction
  • Demonstrated experience in managing staff in order to support and enable a high performing team



Special Requirements:


  • To apply for this role you must be a NZ citizen or permanent resident.



Competencies: Level 2 Team Manger/Leader


  • Communicate
  • Develop
  • Lead


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.

 To view the position description for this role, please copy & paste the following link in a new browser.


If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have any questions about this vacancy, please contact the Kate Duncan at

Applications close at 5pm, Thursday 23 May 2019.




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