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FMC File Support Officer Section 3

NZ Police
Job Category:
Hawkes Bay - Hastings
Hawkes Bay
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

FMC File Support Officer Section 3
Hawkes Bay
Permanent, Full-time
Police Employee
Remuneration range: $49.634,00 - $67.153.00
Job Requisition ID 9684



Eastern District provides fantastic opportunities to work in a busy, challenging, ethnically diverse and rewarding environment. We foster a learning and development culture, which creates regular rotation opportunities to broaden your Policing experiences. Our strength comes from living and leading the Police values, being agile and resilient, and working with our community partners to address family harm and serious crime. We aim to empower our Whanau to be safe in their homes and on our roads.  

The sunny East Coast boasts an outstanding year round climate, excellent schooling, a great culinary scene and realistically priced housing. We have a fantastic opportunity for you to work for the New Zealand Police in Eastern District based in the Hawkes Bay.  

We are looking for a dynamic person with an innovative "can do" attitude to join our busy team who have a challenging and rewarding role in the Police. This is a diverse community that will offer the successful applicant an opportunity to meet many different people while working as part of a team.  

The role of File Management Support Officer is to provide administrative support to Police across the Eastern District, which is customer focused, both within the Police and to the community.  

This role includes data entry, typing, process and movement of files and to provide an excellent service to the public.  

The role requires the use of both New Zealand Police and generic computer programs. It is a team based role in an open plan office, involving a 7 day roster - hours of work from 6am - 10pm (this role also involves rostered duties at weekends).




  • You will be able to enter, update and report on high volume files and meet deadlines  
  • Demonstrate excellence in customer service  
  • Prioritise work flows  
  • Demonstrate good written and verbal communication skills  
  • Prepare correspondence for internal and external agencies




  • A thorough knowledge and application of computer based records  
  • File management and Microsoft office systems  
  • Proficiency in data entry and customer service skills  
  • Ability to work in a team environment  
  • Ability to complete audio and have competent touch typing skills


Special Requirements


  • To apply for this role you must be a NZ citizen or permanent resident  
  • Successful applicant must reside in the greater Hawkes Bay area  
  • Able to work a 7 day roster, including holidays and weekends.  
  • Must be able to type a minimum of 40 words per minute - a typing test will be required.  
  • Must have a full NZ driver Licence  
  • Must clear a Police Vetting Check



Competencies – Level 1 Individual Contributor


  • Communicate  
  • Deliver  
  • Solve




For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.




Additional Information:


  • Position is subject to rotation  
  • Successful applicant must reside in Hawkes Bay Region


To view the position description for this role, please copy & paste the following link in a new browser:




If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.  

If you have any questions about this vacancy, please contact the Hiring Manager Cory Ubels at




Applications close at 5pm, Friday 31st May 2019



Apply To:

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