Complaints Assessor | Āteha Take Amuamu at Health and Disability Commissioner, Auckland
Mō tēnei tūranga mahi | About this role
- Experience with Māori & Pacific people required
- Be part of a skilled and passionate team
- Full-time, permanent role
- Based in- Auckland or Wellington
Ko wai tātou | Who we are
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
This is an exciting opportunity to join a skilled and passionate team that makes a real difference by helping to resolve complaints about consumer rights in the health and disability sector.
Mō tēnei tūranga mahi | About this role
The core work of our Assessment Team is receiving and managing complaints through to resolution, with this role having a primary focus on complaints associated with Māori and Pacific people in Aotearoa New Zealand, and working closely with the Director Māori | Kaitohu Mataumua Māori to promote and protect the rights of Māori and Pacific people. You will analyse and present new complaints, draft letters, review responses and clinical information, and engage with consumers and providers. You will resolve complaints that are suitable for early resolution and refer others on for further investigation. This role may also have the opportunity to assess complaints from the wider community on different subject
Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:
- Excellent writing skills – including the ability to communicate with people from a wide cross-section of the community
- Exceptional phone skills, calm and professional approach, with a kind, empathetic manner
- Resilience to difficult subject matter
- Proven ability to identify and solve problems
- Enthusiasm for, and a genuine interest in, the health and disability sector
- An appropriate tertiary qualification (health, disability or law) and/or a clinical background.
- At least two years relevant work experience.
- Competency in Te Reo is desirable.
View the Position Description for Complaints Assessor here or follow the link below (copy and paste in the web browser).
https://hdc.elmotalent.co.nz/uploads/hdc/files/CA%20PD%20-Māori%20and%20Pacific%20People%202024(1).pdf
All applicants must complete the online HDC application form to be considered.
Applications can be submitted via the button below. Your CV and Cover Letter can be attached within the application.
E-mail enquiries to recruitment@hdc.org.nz
Applications for this role close on 17 September 2024
Ngā taipitopito tūranga mahi | Job details
| Employer: | Health and Disability Commissioner |
| Location: | Auckland |
| Position type: | Ongoing - Part Time |
| Category: | Health |
| Date listed: | 11-Sep-2024 |
| Salary range: | |
| Closing date: | 17-Sep-2024 |
| Reference: | NZ/CA_MP24 |
| Attachment: | No File Attached |
| File links: | |
| Website: | https://www.hdc.org.nz/job-vacancies/ |
Note: You may be redirected to the employer's careers website.