IT Support Analyst at Crown Law Office, Wellington - Wairarapa

Mō tēnei tūranga mahi | About this role

• Wellington
• Help desk and IT support (Information and Communication Technology)
• Full-time

About the company

Crown Law provides legal advice and representation services to the government in matters affecting the executive government. The services provided include matters covering judicial review of government actions, constitutional questions including Treaty of Waitangi issues, the enforcement of criminal law and the protection of revenue. Crown Law also administers the prosecution process in the criminal justice system, in particular, Crown prosecutions.

About the role

As an IT Support Analyst you will provide exceptional customer service to Crown Law staff, processing, logging and resolving issues as appropriate. You will perform user administration duties and investigate and problem-solve IT related faults.

Duties:

• Provide exceptional customer service in person, over the phone
• Log, acknowledge, assign and process support calls, resolving issues where appropriate and escalating where necessary
• Monitor progress, identify common issues and focus on continuous improvement
• Support the set up and installation of hardware for staff and contribute to project work where required

Skills and experience:

• Exceptional communication and customer service skills
• Demonstrated experience producing effective service requests/incidents
• Excellent problem solving skills
• Strong desktop, application and network troubleshooting and resolution ability
• Ability to prioritise work and manage working on multiple issues at once

How to apply

Please use the following link: IT Support Analyst - Absolute IT and include your resume and cover letter or for further information please call Courtney on 04 460 0271 or email at courtney.carlin@absoluteit.co.nz

Please note due to current border restrictions we can only consider applications from candidates who are presently based in New Zealand.