Case Manager at NZ Defence Force, Wellington - Wairarapa
Mō tēnei tūranga mahi | About this role
Mō te tūnga | About the role
As a Case Manager you'll be responsible for managing a portfolio of veterans and their whānau/family who receive entitlements and services funded by Veterans' Affairs. You'll manage the relationship between veterans and Veterans' Affairs, and provide access to entitlements, services and rehabilitation programs that meet the veteran's needs by ensuring they are provided with accurate and up to date information.
As part of this key role, you will be:
- Undertaking needs assessments and determining outcomes while working with the rehabilitation team who are health professionals;
- Working closely with your other Veterans' Affairs colleagues who also support veterans, rehabilitation advisors, treatment providers and service providers;
- Developing veteran's rehabilitation plans providing a planned approach to achieve tangible outcomes, including elements of assessment and monitoring; and
- Providing exceptional customer services by handling each enquiry with warmth, compassion and sensitivity including cultural respect, and understanding through a number of communication channels.
We have a permanent and a 12 month fixed term opportunity available – please detail in your cover letter which role you'd like to be considered for.
Ngā pūkenga me ngā wheako | Skills and Experience
This is a fast paced role so your effective time management and organisational skills will enable you to thrive in this dynamic changing busy environment. Your previous case management experience will mean that you will have had experience at undertaking needs assessments and can handle a diverse range of clients including those with complex issues and a diverse range of needs with ease, and you're good at making considered decisions under pressure while displaying sound judgement.
You'll enjoy using multiple communication channels to connect and engage with veterans including telephone as well as email, virtual engagement such as MS Teams; Zoom; and face to face.
You will also have:
- Significant experience as a Case Manager and at least 3-5 years' relevant experience providing excellent customer service or managing your own portfolio of clients;
- Ideally a health/clinical and/or military background and will be knowledgeable and have had practical experience about and with vocational rehabilitation with an understanding of medical terminology; and
- Proven commitment, knowledge and experience of Te Tiriti o Waitangi and its principles including health inequities.
If you're passionate about supporting and helping veterans be well and stay well, have knowledge of social, medical and vocational rehabilitation and have case management experience, then we want to hear from you!
Mō mātou | About Us
Veterans' Affairs is proud to represent and serve those who have fought in our country's best interests and who make sacrifices, even today, to ensure Aotearoa New Zealand remains a free and safe country.
Veterans' Affairs is focused on providing excellent personal support for veterans and their whanau by respecting veterans and honouring their service. We also partner with the broader New Zealand Defence Force, and with other government and non-government agencies to facilitate this support.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
Nōu te rourou | What's in it for you
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with great benefits including:
- A work from home option of up to two days a week.
- Fully funded life cover up to $300,000.
- Based in Wellington CBD, near public transport, with great cafes outside the door.
- 5 weeks annual leave per year.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page. For further information, contact Evan Kareko email@example.com.
- Applicants will be required to undergo a pre-employment drug screening test prior to any offer of employment being made.
- If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.
Applications close on Tuesday 27 September 2022.
Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
If you do not meet these minimum criteria, we will not be able to accept your application.
Ngā taipitopito tūranga mahi | Job details
|Employer:||NZ Defence Force|
|Location:||Wellington - Wairarapa|
|Position type:||Ongoing - Full Time|
|Attachment:||No File Attached|
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