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Quality Assurance and Training Officer

NZ Defence Force
Job Category:
Human resources, recruitment & training
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

What you will do
The Quality Assurance and Training Officer (QATO) within the Directorate of Defence Recruiting is responsible for providing training and auditing the processes for our Candidate Engagement Facilitators (CEF's) that manage the recruitment process for candidates joining the NZDF; and will work alongside the Military Quality Assurance and Training Officer.
You will be responsible for ensuring the quality deliverables are consistent with the Directorate of Recruiting's policies and analysing quality results to identify trends, as well as the creation, implementation and management of quality improvement. You'll provide direction to enhance accepted standards of quality practices, continuous improvement and customer service as well as complete audits to ensure compliance to best practice. This also includes ensuring the effectiveness of the recruitment process by developing and implementing effective processes and tools for identifying training need and developing and managing training courses, including staff induction and refresher training. 
What we need
We need your experience in quality assurance and auditing. You'll be developing quality plans and writing procedures and work instructions, as well as in developing and delivering computer-based and competency based functional training. 

Your in-depth knowledge of quality assurance, auditing and performance monitoring, a passion for continuous improvement and quality are key skills in this role. You skills in organisation, time management, communication, facilitation and presentation are crucial to your success in this role.
Who we are
The Directorate of Defence Recruiting's purpose is to “Deliver Future Talent”. Specifically, the objectives are to deliver on quantity, quality and diversity elements. Quantity means meeting targets set by workforce planners. Quality means recruiting people who will perform and contribute to the organisation over time. Diversity means generating a diverse workforce by recruiting from all talent pools.
The objectives of the Business Improvement Team is to drive business effectiveness and efficiency in the Directorate through the management, coordination and measurement of key planning and reporting activities to support the attraction and retention of the best candidates for the services roles.

Why Us

By joining our team you are making a great career decision.  A recent staff satisfaction survey highlighted why:

  • Be part of an effective team with freedom and flexibility to do my job
  • Able to maintain a balance between my personal and working life
  • Inspired to go the extra mile to help NZDF succeed.

We offer five weeks annual leave, coupled with great benefits for you and your family when you join NZDF.  Click on link to check them out!

How to Apply
To view the Position Description and to apply online please visit our Defence Careers website, or use the links on this page.  For further information, contact Liz Mather on (021) 904 259, quoting NZDF-1902020.

Applications close at 4:30pm on Monday 25 February 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance

  • most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

If you do not meet these minimum criteria, we will not be able to accept your application.

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