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Customer Experience Consultant

NZ Defence Force
Job Category:
Defence, corrections & security
Wellington - Upper Hutt
Wellington - Wairarapa
Job Type:
Fixed Term Contract
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Closing Date:
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Job Description

What you will do
The HR Service Centre based in Trentham provides a centralised way of doing business across Army, Air Force, Navy and Civilian by providing Payroll and HR administration support for all NZ Defence Force personnel.  
As the Customer Experience Consultant, you'll be the first point of contact for the NZDF Human Resources Service Centre (HRSC). You'll deliver exceptional customer service, process personnel data and complete required transactions, answer queries for personnel that require HR, pay and medals admin assistance.
Please note: This position is fixed term until June 2020.
What we need
Someone who can provide outstanding customer service, value and expertise to our NZDF customers and stakeholders.
A team player that is a confident communicator both verbally and via email, who always puts the customer first and delivers service excellence through high quality information and support to customers.  You'll have an outstanding telephone manner and the ability to respond be able to adjust your communication style to suit your customer on an individual basis. 
Your sound customer service background, preferably within a Payroll or HR administration environment, will be beneficial to your application, as well as experience using a corporate ERP System such as SAP. 
You'll have refined organisational and time management skills, and the ability to juggle multiple work tasks and meet deadlines.  Your demonstrated ability to solve problems and maintain high standards in your work, as well as the ability to be discreet and maintain absolute confidentiality is crucial to your success in this position.  
You demonstrate the ability to professionally and positively communicate the NZDF brand and the company vision and values.
Who we are

The Human Resources Service Centre (HRSC) is a team of professionals who are passionate about HR Administration, balanced with the responsibility and accountability for effective and efficient use of public resources. We focus on the delivery of services by developing strong relationships with our customers and respecting the different traditions and aspirations of our services and their staff. 
The HRSC is responsible for providing HR Administration and Payroll support to all NZDF Personnel. It's a one-stop-shop for all staff to have their HR needs met by a customer focused specialist HR group. This allows the NZDF to improve the efficiency and costs of our support functions, in favour of enhancing our military capability. 

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 
Why Us
By joining our team you are making a great career decision.  A recent staff satisfaction survey highlighted why: 

  • Be part of an effective team with freedom and flexibility to do my job;
  • Able to maintain a balance between my personal and working life;
  • Inspired to go the extra mile to help NZDF succeed. 

Check out the great benefits for you and your family when you join NZDF! 
How to Apply
To view the Position Description and to apply online please visit our Defence Careers website, or use the links on this page. For further information, contact Sue Sellwood on 027 426 5522.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Wednesday 17 July 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance

  • most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

If you do not meet these minimum criteria, we will not be able to accept your application.

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