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Customer Support Agent

NZ Defence Force
Job Category:
Customer services
Manawatu - Wanganui - Palmerston North
Manawatu - Wanganui
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

What you will do

Every day is different in this dynamic customer support role.  You will be liaising and assisting across different units and levels of the organisation; effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.

You will provide a range of administration services, including:

  • Frontline customer service for queries in regards to services provided by NZDF;
  • Financial administration and expenses processing;
  • Travel bookings and processing through online systems;
  • Administration support to the Service Centre functions;
  • Plus much more!

What we need

We are looking for an experienced customer service professional with a positive attitude, willingness to play their part, towards the team first, and ‘a one way of doing business' approach.  You will be based at RNZAF Ohakea and you will need to be adaptable and flexible, as you may be required to work across different locations within the Manawatu Region. 

You will also have:

  • ‘Can do' attitude, energy and enthusiasm;
  • Proven interpersonal skills, with an ability to tailor communication as required;
  • Excellent written and oral communication skills;
  • Demonstrated time management and organisational skills;
  • Advanced Microsoft Office skills, particularly with Outlook & task management, Word & Excel, and adept with changing technology;
  • Confidence with SAP would be advantageous.

Who we are

The Defence Shared Services Group (DSSG) is responsible for the effective provision and efficient delivery of shared services to the whole of NZDF.  Our vision and mission is to support strategic outcomes whilst achieving world class shared service excellence.  This will be achieved through a forward thinking approach, continuous improvement, flexibility, collaboration and team work.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 

Why Us

NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.

In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family;
  • Fully funded life cover up to $300,000;
  • 5 weeks annual leave per year;
  • Free onsite parking and great nearby amenities;
  • Flexible working environment and positive culture;
  • Opportunities for career development;
  • Variety, challenge and a chance to influence.

How to Apply

To view the Position Description and to Apply Online please visit our Defence Careers website, or use the links on this page.  For further information, contact Luka Sula on (06) 368 7178.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Tuesday 22 October 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance

  • most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

If you do not meet these minimum criteria, we will not be able to accept your application.

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