<< Back to Search Results

Research & Entitlement Advisor

NZ Defence Force
Job Category:
Information / Records Management
Wellington - Upper Hutt
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

What you will do

The Research and Entitlement Advisors within the NZDF Personnel Archives and Medals (PAM) team perform two broad functions; responding to customer service requests for information from New Zealand military personnel records, and determining entitlement to medallic recognition.  The service requests are submitted by NZDF serving and ex-serving military personnel, their families and descendants as well as other Government agencies and researchers. The Research and Entitlement Advisors are also responsible for engraving and issuing medals.
What we need
Teamwork, planning and providing effective customer service to a large internal and external customer base are central focusses of this position. 
You'll have strengths in researching information, as well as understanding and interpreting regulations, legislations and rules. You'll be able to make accurate, informed, unbiased and consistent recommendations based on a wide range of information, and have the ability to justify recommendations and create accurate and detailed records of these.
You'll be skilled in relationship management, with the proven ability to interact with a wide range of people, and your ability to deal with customers and information in a sensitive and discreet manner will be crucial to your success in this role. 
Who we are

NZDF Personnel Archives and Medals (PAM) contributes to the development of New Zealand's military heritage by providing advice on and interpretation of New Zealand military information we hold. 

We safeguard the personnel files of ex-serving military, and provide information from these files to them, their families and other interested parties in accordance with New Zealand Government legislation. The files held at Personnel Archives and Medals at Trentham Military Camp are an invaluable resource for documenting the social and military history of New Zealand.  They provide a unique record of the military service of the men and women who served our country at home and overseas.

NZDF PAM researches and establishes entitlement to medals of serving and ex-serving military personnel; and issues campaign and service medals awarded on behalf of New Zealand to entitled recipients.  We protect the integrity of medallic entitlement in accordance with the intent of Royal Warrants and Regulations approved by the Governor General and Parliament as applicable.

Our business activities support our veterans and their families in line with NZDF's business outcome ‘Veterans' Service is Honoured'.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 
Why Us
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:
  • Great benefits for you and your family
  • Full time ongoing work
  • Fully funded life cover up to $300,000
  • Access to holiday accommodation across NZ
  • Discounts Handbook for selected retail, entertainment and service providers
  • 5 weeks annual leave per year
  • Free onsite parking and great nearby amenities
  • Flexible working environment and positive culture
  • Opportunities for career development
  • New team with green fields approach
  • Variety, challenge and a chance to influence
 How to Apply

To view the Position Description and to apply online please visit our Defence Careers website, or use the links on this page. For further information, please contact Geoff Fox on (04) 527 1052.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Friday 25 October 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance
  • most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
If you do not meet these minimum criteria, we will not be able to accept your application.

Apply To:

<< Back to Search Results