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Case Manager VANZ

NZ Defence Force
Job Category:
Defence, corrections & security
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

What you will do
As a Case Manager, you will be responsible for managing a portfolio of clients providing services to veterans and their families who receive entitlements and services from Veterans' Affairs. You are the conduit between the veteran and Veterans' Affairs and provide access to entitlements, services and rehabilitation programs.  As someone with exceptional client liaison skills you will handle each query with sensitivity, respect, patience and understanding ensuring that each and every client is given the best possible service.

As part of your role you will undertake needs assessments and determine outcomes through an integrated approach, working closely with Veterans' Affairs Rehabilitation Advisors, treatment providers and service providers. A critical component of the position is to develop a veteran's rehabilitation plan called ‘Your Plan' which provides a planned and facilitated approach to achieve tangible outcomes, this includes elements of assessment and monitoring.  Case Managers provide case management services through a number of channels predominantly phone, online via email and through attendance at a variety of outreach veterans' forums.
What we need

This is a fast paced role requiring someone who thrives in a dynamic and busy environment. Your effective time management and organisational skills will enable you to handle complex issues with ease and you're good at making considered decisions under pressure while displaying sound judgement.

You will have:

  • Significant experience as a Case Manager or at least 3-5 years' relevant experience providing excellent customer service or managing your own portfolio of clients; 
  • Ideally a health/clinical and/or military background and will be knowledgeable about vocational rehabilitation with an understanding of medical terminology;
  • Proven knowledge and experience of Te Tiriti o Waitangi and its principles;
  • Exceptional communication skills with the ability to build and maintain effective working relationships across an organisation;
  • The ability to manage your work autonomously while engaging with the wider team. 

Who we are
Veterans' Affairs is proud to represent and serve those who have fought in our country's best interests and who make sacrifices, even today, to ensure New Zealand remains a free and safe country.

Veterans' Affairs is focused on providing excellent personal support for veterans and their families by respecting veterans and honouring their service. We also partner with the broader New Zealand Defence Force, and with other government and non-government agencies to facilitate this support.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 
Why Us
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

How to Apply
To view the Position Description and to Apply Online please visit our Defence Careers website, or use the links on this page.  For further information, contact Andy Williamson on (04) 498 9718.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Tuesday 21 January 2020.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance

  • most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

If you do not meet these minimum criteria, we will not be able to accept your application.

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