Decision Officer at NZ Defence Force, Wellington - Wairarapa
Mō tēnei tūranga mahi | About this role
What you will do
You will be responsible for timely decision making on applications (claims) for pensions, income support, lump sum payments and other entitlements under the Act. This is a critical part of the work done by Veterans' Affairs (VA) to support veterans and their family members.
A typical day could include:
- Assessing applications for support and ensuring that statutory criteria are met and decisions are fair, timely and consistent;
- Conducting research and analysis, and reviewing applications thoroughly to enable evidence-based decision making;
- Engaging with colleagues in rehabilitation, case management and application support to ensure collaboration across VA;
- Maintaining a planned and effectively managed process for decision making with complete and accurate records; and
- Contributing to continuous improvement initiatives and projects, when required.
What we need
Your excellent communication skills are vital to your success in this role, you will be able to apply analytical thinking to individual cases and be able to explain concisely and clearly the evidence based decisions made in both written and verbal formats.
You will also have:
- 3+ years in statutory decision making on individual cases including experience in making decisions within a legislative framework;
- The ability to be a self-starter who pays attention to detail and prioritises efficiently;
- Well-developed relationship management skills and enjoy working across teams to get the right answer for veterans; and
- Be comfortable working with client management IT systems.
Criteria for support is based on identified service and on medical grounds, so experience in a medical field and health sector experience will be strong advantage, as well as understanding legal and medico legal terminology.
Who we are
Veterans' Affairs is proud to represent and serve those who have served in our country's best interests and who make sacrifices, even today, to ensure New Zealand remains a free and safe country. There are an estimated 31,000 New Zealand veterans, of varying ages and with diverse backgrounds with an age range from 19 to more than a hundred years old. Our veterans include current New Zealand Defence Force personnel, those who have left the Defence Force and work in civilian roles, and retired ex-service personnel.
Veterans' Affairs is focused on providing excellent personal support for veterans and their families by respecting veterans and honouring their service. We also partner with the broader New Zealand Defence Force, and with other government and non-government agencies to facilitate this support.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:
- Great benefits for you and your family;
- 5 weeks annual leave per year;
- Flexible working environment and positive culture;
- Variety, challenge and a chance to influence.
How to Apply
To view the Position Description and to Apply, please use the links on this page. For further information, contact Paula Carr on 021 910 410.
- The NZ Government has announced COVID-19 vaccine mandates covering all employees of the NZDF. Under the mandate, in order to be eligible to work within the NZDF, all staff are required to have received the first dose of the vaccine by 17 January 2022, and the second dose by 1 March 2022, and proof of your vaccination status will be required.
- Applicants will be required to undergo a pre-employment drug screening test prior to any offer of employment being made.
- If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.
Applications close on Sunday 30 January 2022.
Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
If you do not meet these minimum criteria, we will not be able to accept your application.
Ngā taipitopito tūranga mahi | Job details
|Employer:||NZ Defence Force|
|Location:||Wellington - Wairarapa|
|Position type:||Ongoing - Full Time|
|Category:||Defence, corrections & security|
|Attachment:||No File Attached|
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