<< Back to Search Results

Case Manager (Permanent) - Hawkes Bay

Ministry of Social Development
Job Category:
Customer services
Hawkes Bay - Napier
Hawkes Bay
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
File Links:
Employer Website:

Job Description

Ministry of Social Development

Case Manager – Hawkes Bay Permanent, Full Time

Job Ref: 25431

  • Varied, fast paced, interesting, complex and rewarding work
  • Help solve problems and provide exceptional customer service to our clients
  • Competitive salary and regular professional development.

We‘re hiring people who are dependable to their core and who have the grit and tenacity to show up and work hard even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us. We have an AMAZING opportunity for a Case Manager to join our Work Service Team on a permanent basis.

About us

We work together to make a difference for New Zealanders by supporting people into work, ensuring they receive all entitlements to make this transition smooth and stress free.  We work in a fast paced environment which requires a quick and efficient service that is accurate whilst thinking outside the square, all the time giving New Zealanders confidence that the system they fund is being used by people in genuine need.

We are also responsible for finding the right people for our Region's horticulture employers. This is about making sure we have our people ready to work by supporting our local offices with up to date information about the season.

About the role

As a Case Manager your role is to work alongside the Work Services Team and support them by doing the following:

  • Assessing transition to work entitlements
  • Ensuring a smooth transition from benefit to employment
  • Delivering information to people in the work place
  • Group facilitation
  • Providing and monitoring in work support
  • Helping people apply online
  • be involved with planning and achieving results

What skills do I need to be a Case Manager?

You need to have strong relationship and negotiation skills. You will need to be comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges. You will be confident in group situations.  You are highly motivated to achieve and enjoy problem solving.  You need to have a good sense of humor and look on the bright side.   The team is serious about what they do and are out to achieve the best results for the region, employers and clients and also enjoy the lighter side of life. You will believe that everyone who wants to work, deserves an opportunity to work.

We offer you

  • Induction and on-going training
  • Supportive team environment with fantastic colleagues
  • Regular coaching and development opportunities
  • Salary range D $45,773 to $62,938 per annum (in line with skills and experience).

How to apply

Apply online with your CV and cover letter that outlines your experience and motivation for the role.  Also, you need to answer the following questions:  

  1. Why do you want to be a Case Manager in the Work Services team?
  2. What strengths will you bring to the role?

Applications close: Friday 24th August 2018  

Please note: If you currently work for MSD please apply through your myHR careers portal at work.  

 Any queries, please contact Ngtasha Leota on (06) 974 7419 or

Apply To:

<< Back to Search Results