Senior Advisor - Behavioural Insights at Inland Revenue Te Tari Taake, Multiple Locations

Mō tēnei tūranga mahi | About this role

• Help advance our applied Behavioural Insights programme, shaping an emerging area of the business that is full of opportunity and energy
• Play a leading role in an important organisation-wide project to review how we bill customers and encourage on-time payments The project offers opportunities to conduct both primary research on behavioural barriers and large-scale randomised controlled trials to test interventions
• 12-month contract with possibility of extension - can be based in any IR New Zealand location

Mō mātou - About us

Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand. We do this by collecting and distributing money - we collect 80% of the Crown's revenue and distribute social support payments.

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.

Mō te roopu - About the team

The role will be sitting in the Customer and Compliance Services, focused on the group's compliance and revenue priority.

Mō te tūnga - About the role

This role is critical to advancing the use of behavioural insights at Inland Revenue.

You will be focused on:

• playing a leading role in reviewing how we bill customers and encourage on-time payments
• working with the broader project team which will involve: diagnosing the drivers and barriers to behaviour, using behavioural mapping and other tools
• conducting primary (e.g. observations, interviews, surveys) and secondary (e.g. administrative data) research
• designing interventions to improve payment behaviour, drawing on an understanding of what works in other jurisdictions
• designing and running trials, with a focus on using randomised controlled trials to determine impact
• reporting and communicating findings
• developing and maintaining important relationships across Inland Revenue
• contributing to the behavioural insights community in Inland Revenue.

Mōu - About you

To be successful in this position you will have:

• applied experience of behavioural insights and direct experience of how it can be applied to help solve complex problems
• evidence of successfully applying behavioural science and the associated methods and tools like EAST, BASIC or COM-B to improve service delivery
• experience leading, piloting, iterating, and testing the feasibility of behaviour change interventions, in particular using randomised controlled trials
• a strong commitment to developing your cultural capability and capacity in te ao Māori and whakaaro Māori
• evidence of strong project and stakeholder management capability
• strong workshop facilitation experience
• comfort and ability to craft a narrative using storytelling approaches
• relevant formal tertiary qualifications.

Your working style is an important part. We are looking for someone who:

• has a collegial and collaborative approach to get the best out of others and themselves
• adds to our positive team environment, with those who have a range of backgrounds, experience, and perspectives
• is a confident communicator
• is proactive and organised and can balance creativity with operational reality
• has a commitment to Te Tiriti o Waitangi
• can navigate through ambiguity and work in a changing environment.

Tono mai - Apply here

Please apply online, attach a copy of your CV and a cover letter outlining your skills, experience, and knowledge in line with requirements as in the advertisement.

For specific queries, including a copy of the role description please email ccscareers@ird.govt.nz

Applications close at 5pm on Wednesday, 18 September 2024.

To view a copy of the position description, please enter the following URL into your internet browser: https://expressonline.haineslink.co.nz/pdfs/786997_JobDesc.pdf