Customer Service Officer (L1) - Whangārei at Inland Revenue Te Tari Taake, Northland

Mō tēnei tūranga mahi | About this role

About the role - Mō te Tūranga

Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand? As a Customer Service Officer at IR, you'll be at the heart of our mission to provide exceptional service and ensure long-term compliance. You'll handle a variety of customer interactions, using your customer service skills to enhance their experience and resolve their issues.

About Inland Revenue (IR) - Mō te Tari Taake

Inland Revenue (IR) is the backbone of New Zealand's revenue system, collecting the funds needed to support our country's programmes. We also manage social support initiatives like Child Support, Working for Families Tax Credits, and Best Start. Our goal is to contribute to New Zealand's economic and social wellbeing through excellent customer service and compliance.

What is the role? - He aha te mahi?

As a Customer Service Officer, you'll be an essential part of our dynamic frontline team in Whangārei. At IR, our mission goes beyond tax collection - we fund and deliver programs that support and care for New Zealanders. What's more, a career with us isn't just about crunching numbers as you'll be using your customer-focused approach to enhance the overall experience for our clients.

In this role, you will be the first port of call for our broad range of customers, supporting our them to understand and comply with their obligations - and to get things right from the start.

Your daily tasks will primarily take place in a contact centre environment, where you'll be making and answering calls, and responding to messages through email and other channels. You'll work closely with customers to understand their unique situations and help them achieve the best outcomes through thorough research and sound decision-making.

Want to work together? - E hiahia ana koe ki te mahi tahi?

We're looking for enthusiastic individuals who:

• communicate clearly and effectively
• solve problems efficiently
• show empathy and understanding
• adapt to different situations
• work well in a team
• are comfortable with digital tools
• pay attention to detail
• have prior call centre or customer service experience.

What's in it for you? - He aha ngā painga Mōu?

Working with Inland Revenue comes with some great perks to support your wellbeing and work-life balance. You'll have opportunities for training and development to boost your skills and career. You'll also receive generous leave entitlements, including annual, sick, and parental leave. We pride ourselves on having a supportive and inclusive workplace culture that values diversity and encourages innovation. Plus, we offer financial wellbeing advice and support, including payroll giving and KiwiSaver contributions. And if you enjoy giving back, there are opportunities to participate in community service and volunteer activities.

The standard number of hours of work will be 75 hours 50 minutes per fortnight, to be worked between 8am and 6.15pm, Monday to Friday. These shifts are scheduled and based on business needs. The salary for this position is $59,560 per annum.

How to apply - Me Pēhea te Tuku Tono

Ready to make a difference? Apply online, attaching a copy of the following:

• CV
• Cover letter outlining how you meet the role requirements

This advertisement will close at 5pm on Wednesday, 4 June 2025. Please note that we will review applications as they come in and may close the ad once we have received a sufficient number of suitable applications. We encourage interested candidates to apply as soon as possible.

For specific queries, email ccscareers@ird.govt.nz and one of our team members will be in touch.

Our recruitment process includes a short video interview, cognitive test, face to face interview and reference checking.

Please note that Inland Revenue is not an Accredited Employer with Immigration New Zealand and can therefore only consider applications from New Zealand Citizens or current visa holders.

Cultural Commitment/Te Tautoko Ahurea - At IR, we work together to make a meaningful difference for New Zealanders. We support the Crown's relationships with Māori under the Treaty of Waitangi and uphold democratic principles. We're driven by a spirit of service and guided by the core values of the public service.