Customer Service Officer L1 - Āpiha Ratonga Kiritaki at Inland Revenue Te Tari Taake, Nelson - Marlborough

Mō tēnei tūranga mahi | About this role

About the role - Mō te Tūranga

Are you passionate about supporting the economic wellbeing of Aotearoa and helping local businesses thrive? As a Customer Service Officer at Inland Revenue (IR) in Nelson, you'll play a vital role in guiding customers through their obligations and finding practical solutions - especially when it comes to debt recovery and understanding tax obligations.

This role is about more than numbers; it's about people. You'll work closely with individuals and small business owners, understanding their unique challenges and helping them get back on track. Your ability to communicate clearly, show empathy, and negotiate fair outcomes will make a real difference in our community.

What's the role? - He aha te mahi?

As a Customer Service Officer (L1) based in Nelson, you'll be part of a dynamic frontline team that supports customers across a range of services. A key focus of your role will be debt recovery - working with customers who have overdue accounts, assessing their financial position, and guiding them through repayment options that are sustainable and fair.

You'll also help small businesses understand their tax obligations, navigate compliance, and maintain financial health. This means using your judgement and problem-solving skills to deliver outcomes that support both the customer and the integrity of the tax system.

Our office environment offers a mix of communication channels, including phone, email, and online messaging. You'll need to adapt quickly and confidently to different situations while maintaining a professional and empathetic approach.

Who we're looking for - Ko wai mātou e kimi nei?

We're looking for people who can:

• Communicate clearly and negotiate confidently
• Show empathy and understanding, especially in financial hardship situations
• Solve problems with care and professionalism
• Adapt to different customer needs and circumstances
• Collaborate well in a team environment
• Use digital tools and systems effectively
• Pay attention to detail
• Bring experience in customer service, debt recovery, or financial support
• Demonstrate confidence in making outbound calls and assessing financial positions

Experience working with small businesses or understanding their challenges is a strong advantage.

What's in it for you? - He aha ngā painga mōu?

At IR, we support your wellbeing and work-life balance. You'll benefit from the following:

• Ongoing training and development
• Generous leave entitlements
• A supportive, inclusive workplace culture
• Financial wellbeing support, including payroll giving and KiwiSaver contributions

This is a full-time role of 75 hours and 50 minutes per fortnight, worked between 8am and 5pm, Monday to Friday. The salary for this position is $60,385 per annum and a start date of 30 March 2026.

About Inland Revenue - Mō te Tari Taake

Inland Revenue is the backbone of New Zealand's revenue system, collecting the funds that support essential services and programmes. Through excellent service and fair compliance, we help strengthen the economy and support communities across Aotearoa.

How to Apply - Me Pēhea te Tuku Tono

Ready to make a difference in Nelson? Apply online and attach your CV. For questions, email CCSCareers@ird.govt.nz and one of our team members will be in touch.

Applications close at 10am on Monday, 9 February 2026.

Important note: This role may close early depending on the volume of interest - please apply early.