Information Commons IT Assistant at Massey University, Wellington - Wairarapa

Mō tēnei tūranga mahi | About this role

University Services
Wellington

Based in the library on our Wellington campus your main role will be to provide first and second level IT Assistance to the students and to the library staff who are using Massey-provisioned equipment, software packages and online resources.

You will:

• assist with general and directional enquiries, referring enquiries requiring advanced or specialised knowledge of library and information resources to Library staff
• support Library staff in answering enquiries requiring advanced computing skills
• provide training for students and staff in the use of software applications commonly in use at Massey University
• identify, troubleshoot, and report faults with computer hardware, software and peripherals
• develop and maintain documentation
• contribute to the University's incident and problem management system by routinely recording all incidents managed via the IT Assistants
• assist the Massey Software Build team with developing and testing of the image on the Libraries PCs.

The majority of enquires fall under the following categories:

• Information and Network Access
• Printing and Hardware Assistance
• Software Assistance
• Wifi Service Assistance

We are looking for someone with very good interpersonal skills, someone who is comfortable proactively approaching students and library staff to see if they need assistance. Ideally, you have been a student yourself at some point and are degree qualified.

For general enquires about the position please contact Kevin Reynolds, Service Manager on 04 801 5799 ext. 63040. All applications must be submitted online by the close off date.

Please note: we do reserve the right to appoint prior to the closing date if the ideal candidate is identified.

Closing date: 2 April 2023
Reference number: US_ITSSDWLG_336_03/23

For further information and to apply online, visit: http://masseyunicareers.nga.net.nz