Parliament Visitor Host at Parliamentary Service, Wellington - Wairarapa

Mō tēnei tūranga mahi | About this role

Are you passionate about engaging visitors with the history and stories of New Zealand's Parliament, and creating meaningful experiences for a wide range of people?

• Be a part of a collaborative and energetic team
• Bring your customer service experience to Pāremata, Aotearoa
• Multiple casual opportunities

Te tĪma - The team

Our Visitor Centre Team provides professional, informative and memorable visitor experiences to the general public and other visitors through guided tours, virtual activities, and informal interactions with a wide variety of people at Parliament. We aim to facilitate closer connections for people with the Parliament of Aotearoa, and to make Parliament a more accessible and approachable place for everyone.

Mō te tūnga - About the role

We are looking for an enthusiastic and engaging Parliament Visitor Host to help us deliver excellent visitor experiences for all visitors to Parliament. You will be the first point of contact for the general public, tour groups, and other manuhiri, and will be able to provide a warm and professional welcome, efficient service, engaging experiences, and effective problem solving for everyone you meet.

This is an exciting time to join our Visitor Centre team, as we develop new ways of engaging with our visitors and expand our offering to enable us to better meet the needs of our visitors. This is a fast-paced environment where no one day is ever the same. You will be required to think on your feet and adapt quickly to new challenges or demands that come your way.

Ngā haepapa - Responsibilities:

• Create a warm and welcoming environment at Parliament, where visitors are informed and engaged
• Ensure Parliament is an accessible experience for all visitors
• Connect people with the mahi of Parliament through tours, retail, and effective customer service
• Contribute to the safety and security of Parliament through health and safety procedures and proactive reporting
• Contribute to the evolution of our visitor offer, and proactively participate in new initiatives.

Tō kete - What you will bring to the role:

• Great people skills and the ability to communicate effectively with a wide range of people
• The ability to work well within a team
• Tour guide and hosting experience
• A love for storytelling and engaging people in history, culture, and civic ideas
• An ability to adapt and learn quickly, and a positive approach to change
• Problem solving and organisational skills
• Proficient with Microsoft Office, specifically Word, Excel and Outlook

Why work for Parliamentary Service?

• The team is interesting and gearing up for the election in 2023 which will mean that you have time to join and be amongst one of the most exciting changes in a democratic environment
• We offer a thorough induction, on-going development and excellent working conditions
• We offer a range of benefits including 5 weeks annual leave, access to an on-site gym and pool, learning and development opportunities and flexible working arrangements. Our ever-changing environment we work in allows us to be part of the action at Parliament including attending question time, select committees and other key events
• We actively represent our values of Accountability, Manaakitanga, Whanaungatanga, Integrity and Empowerment

We have multiple opportunities for casual Parliament Visitor Hosts. You'll also receive an hourly rate of $29.57.

Click the apply button and include your resume and cover letter. Applications close midnight Wednesday, 27 September 2023.

For any queries or to arrange a confidential kōrero, please email recruitment@parliament.govt.nz

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

To apply for this job, please go to our job site https://careers.parliament.govt.nz/home and enter the job code 34192GJ.