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Desktop Engineer

Employer:
NZ Qualifications Authority
Job Category:
IT & computing
City/Town:
Region:
Wellington
Job Type:
Posted Date:
08-Nov-2017
Closing Date:
22-Nov-2017
File Attachment:
Desktop Engineer .pdf (PDF, 402KB)
Job Specification

Customer-Charter.pdf (PDF, 126KB)


Nga Matapono - Our Values.pdf (PDF, 143KB)


Employer Website:

Job Description

We are looking for a Desktop Engineer to join our friendly Client Services team on a six-month fixed term basis.

The Client Services team is based in the Information Services unit and is responsible for 1st and 2nd level Service Desk support and is the custodian of NZQA's Desktop, Laptop and Peripheral platforms. 

In this role, you will be responsible for: 

  • Ensuring that all assigned service requests, incidents, or problems are resolved professionally and other IS teams are engaged as required, providing the client with a consistent level of service.
  • Identifying and championing opportunities to improve the value Information Services delivers, including identification of recurring issues.
  • Accurately documenting instances of hardware failure, repair, installation, and removal, while following asset management processes, and keeping the CMDB up to date.
  • Preparing, installing, and maintaining end user devices, that is desktops, laptops, hybrid devices, mobile phones etc
  • Escalating problems & incidents to other teams / individuals as appropriate following Service Desk procedures and providing accurate & timely resolution for problems.
  • Setting customer expectations for call resolution and keeping the call record up to date with all relevant information

If you have experience in services request fulfilment, expertise in diagnosing, investigating and resolving incidents and problems, experience with Windows 10 and Office 365, and have top notch client service skills, then this is the role for you!

 For more information about this role please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying through Seek, please click ‘apply now'.


If you would like to discuss further, please call Luke Waring on (04) 463 3363.

Applications close at 5.00 pm on Wednesday 22 November 2017.

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