Customer Care Representative at NZ Qualifications Authority, Wellington

Mō tēnei tūranga mahi | About this role

Customer Care Representative – Fixed-Term

If you have experience in a Contact Centre environment and/or similar customer service role and wish to be part of a team which adds value every-day to our customer base and the wider business, then this may be the role for you…

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

About the role 

The Contact Centre is a key customer facing channel for supporting NZQA's customers by phone, live chat, and e-mail. We are a team who pride ourselves on being customer-centric and aiming for first call resolution every time.

This role comes at a time when NZQA is in the midst of making several exciting enhancements to the Contact Centre. You will be part of the journey in supporting to make those enhancements, including the implementation of innovative digital platforms.

Would you like to be part of a team which:

• Offers excellent customer service to our rangatahi and learners of all ages?
• Supports Education Providers and learners throughout the year?
• Supports people who wish to live, work, and/or study in New Zealand
• Supports YOU in expanding your digital literacy knowledge as well as other professional development endeavours?

If this all sounds appealing, then we want to hear from you!

This is a fixed term role until 30 June 2023.

About us

NZQA is a te reo Māori learning organisation and is committed to equity and lifelong learning. We welcome candidates from diverse backgrounds that will enrich our understanding of the education system. We prioritise the importance of understanding tikanga in building a culturally responsive workplace.  NZQA is dedicated to providing a welcoming environment to Māori and Pacific staff and has active Māori and Pacific staff networks which contribute to NZQA's strategic action plans - Te Kōkiritanga and Takiala Pasifika.

What we can offer:

• A supportive team / whanau environment
• A role with lots of variety
• Development and career progression opportunities
• To find out more click here NZQA Staff Benefits

Apply Now!

For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click ‘apply now' to access these links.

If you would like to discuss further, please call Nick Appleby on 027 321 1012.

Applications close at 5.00 pm on 1 February 2023.