Senior Advisor Business Systems & Improvement at NZ Qualifications Authority, Wellington

Mō tēnei tūranga mahi | About this role

Senior Advisor Business Systems & Improvement

Permanent | Full time

• Are you the kind of person who asks “Why does this work like this?” — and then goes on to improve it?
• Do you thrive on understanding how systems and processes really work — and quickly seeing where they can be made more efficient and improved
• Can you turn business needs into clear, practical solutions that actually make a difference

Whakatairangatia ngā kete o te mātauranga ki te ao mārama!  E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light.  We welcome one and all to join us at the New Zealand Qualifications Authority.

The Quality Assurance Division (QAD) is responsible for the quality assurance of (non-university) qualifications and programmes delivered across New Zealand and for quality assuring the performance and capability of all non-university tertiary education organisations and learner wellbeing.    

The Service Support business unit is responsible for a range of change and implementation services that support QAD Business Units to operate effectively and assist tertiary education organisations to meet their regulatory obligations. Working across QAD, the unit ensures business processes are fit for purpose and responsive to staff and stakeholder needs.

The unit supports the implementation of policy, system and process changes across the Division, and provides operational and system support, advice and expertise to make it easier for education organisations to comply with their regulatory obligations.    

Mō te tūranga | About the role

The Senior Advisor – Business Systems and Improvement supports the Quality Assurance Division (QAD) has the accountable lead for key business systems and processes

The role works closely with business users, IS teams, and external vendors to ensure systems are fit for purpose, business processes are efficient and well-documented, and staff are supported to use systems effectively. The role leads business process improvement initiatives and supports the implementation of policy and system changes

In this role, you will:

We're looking for someone with experience in business process improvement and change enabled through systems and technology who takes initiative and enjoys making things better. You'll be confident working across the Division with Managers, Team Leaders and staff to identify opportunities, improve processes, and support system enhancements that deliver real value.

He āhei āu | What you'll bring to the role

• Strong interest and curiosity in understanding what our systems enable the business to do
• Ability to identify customer requirements, evaluate options, and prepare business cases or project plans
• Proven high-quality oral and written communication and presentation skills
• Experience in business process design and related tools, especially Promapp
• Ability to analyse situations, understand context, and implement pragmatic, flexible solutions
• Ability to quickly establish and maintain strong, effective working relationships

 Ngā Painga o NZQA | Why choose NZQA

Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world‑class assessment, quality assurance and qualifications. We are passionate about ensuring learners' achievements are recognised, allowing people to fully participate in employment, society and their communities.

NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Māori and Pacific staff, including active networks that help guide and strengthen our strategic direction. 

To learn more, please visit this page: NZQA Staff Benefits

Pēhea te tono mai | How to apply

For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values.

If you would like to discuss further, please contact Vanessa.Boyle@nzqa.govt.nz

To apply, please include your CV and cover letter, prior to or latest by 5.00 pm on 28 May 2026 .

You must have the right to live and work in Aotearoa New Zealand to apply for this role.

NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.