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Customer Service Representatives

  • Launch your career with us in our Contact Centre
  • Be part of an award winning team
  • Palmerston North location


At the NZ Transport Agency, we're transforming our organisation because the world is changing and we are working to better meet the needs of New Zealand. Technology is making rapid changes to the way people connect and the transport choices we have, and customers and business want faster, easier and more personalised transport services. We're transforming so we can make the most of the future opportunities for New Zealand - join us.

Are you ready to start a new career journey and see where we can take you? Join our customer service team and make it easy for New Zealanders to do the right thing, such as keeping their vehicles roadworthy, paying a toll, or booking a practical driving test. 

If you thrive on providing top class customer service, can handle a range of calls from people of all walks of life, remain calm under pressure and enjoy having no two days the same, then this is the job for you!

We can offer you:

  • Comprehensive training
  • Ongoing professional development
  • Competitive remuneration
  • An environment where your talents are recognised and appreciated
  • A friendly, fun and committed team


As one of Manawatu's largest contact centres we work with customers from all over the country and work in rostered and rotating 8 hour shifts, Monday to Friday between 7am-8pm.  Rostered hours are given out 3 weeks in advance so you can balance your work and home life.

In this role you will get many opportunities to learn and enhance your skills and experience.  Many of our staff have started their careers in our Contact Centre and gone on to achieve great things!

To be successful here and in this role you will bring:

  • Highly effective communication skills, written and verbal - English language
  • A passion for delivering outstanding customer service
  • An enthusiasm for working smarter
  • An innovative approach to problem solving
  • An energetic and goal-oriented attitude
  • The ability to multitask using up to date technology
  • A great work ethic


Come and help us build our new culture that is focused on being Collaborative, Customer Focused and Curious.  We would love to hear from you! 

Please include a cover letter with your CV

This role is based in Palmerston North.

Applications close: 18 October 2017

For a copy of the position description and to apply:

For further information please email :

To be considered for this position you must have a legal right to live and work in New Zealand.


PD CSR.pdf (PDF, 599KB)

Frequently asked questions.docx (Word, 49KB)

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