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Customer Service Representative

  • Launch your career with us in our contact centre
  • Be part of an award winning team
  • Palmerston North location


About us

At the NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for New Zealand. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

Our Customer Service Centre teams make it easy for New Zealanders to keep their vehicles roadworthy, pay a toll or enquire about our state highways by fostering a supportive and innovative team environment.

The role

Are you ready to start a new career journey and see where we can take you? Join our customer service team and make it easy for New Zealanders to keep their vehicles roadworthy, pay a toll or enquire about our state highways.

If you thrive on providing top class customer service, can handle a range of calls from people of all walks of life, remain calm under pressure and enjoy variety, then this is the job for you!

We can offer you

  • Comprehensive training
  • Ongoing professional development
  • Competitive remuneration
  • An environment where your talents are recognised and appreciated
  • A friendly, fun and committed team


As one of Manawatu's largest contact centres, we work with customers from all over the country and work in rostered and rotating 8 hour shifts, Monday to Friday between 7am-8pm.  Rostered hours are given out 3 weeks in advance so you can balance your work and home life.

In this role you will get many opportunities to learn and enhance your skills and experience. Many of our people have started their careers in our Contact Centre and gone on to achieve great things.

What you will bring

To be successful in this role, you will bring:

  • Highly effective communication skills - written and verbal English
  • A passion for delivering outstanding customer service
  • An enthusiasm for working smarter
  • An innovative approach to problem solving
  • An energetic and goal-oriented attitude
  • The ability to multitask using up to date technology
  • A great work ethic


Applications close Thursday 22 November 2018

Please note that you must be available to attend an assessment centre on either the 27th or 29th of November 2018 and be able to commence the role on 14 January 2019 with 2 weeks of training (full time hours). 

For a copy of the position description and to apply:

For further information, email:

To be considered for this position you must have a legal right to live and work in New Zealand.


PD CSR.pdf (PDF, 599KB)
Job Specification

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