Mō tēnei tūranga mahi | About this role

Investigator – Complaints Resolution

• Meaningful work to ensure good conduct of public sector agencies
• Bring your experience of handling complaints or resolution focused investigative work
• Two roles based in Auckland CBD ( 1 x permanent and 1 x 12 month fixed term position)

Mō te Tari o te Kaitiaki Mana Tangata – About the Office of the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good public administration. The Chief Ombudsman is independent and impartial, working towards fairness for all New Zealanders.  

Mō tō mātou tira – About the team

Investigators in the Complaints Resolution Group work with the Chief Ombudsman to independently investigate and review complaints about the administrative conduct of public sector agencies, or decisions made by public sector agencies that affect people. Teams focus either on early resolution, or on more complex, longer investigations. This is a busy and exciting time to be part of the Complaints Resolution Group.

Mō te tūranga - About the role

We have an opportunity for an Investigator to join our Investigations and Resolution team in the Auckland Office. Investigators are responsible for all stages of investigations from providing initial assistance and seeking resolution, through to planning and undertaking complex investigations with multiple stakeholders.

As an Investigator you will undertake challenging work that requires you to be adaptable and resilient. Your resolution-focussed approach and investigative skills will be key to achieving meaningful outcomes in your work. Your ability to relate to people from diverse backgrounds, cultures and world views is crucial to success in the role.

He kōrero mōu – About you

To be successful in this role ideally you will have:

• A legal or other relevant tertiary qualification, or equivalent experience in public law, political science or other related fields
• At least 2 to 3 years' experience in carrying out investigation and/or dispute resolution activities, including an understanding of core investigation principles and standards'
• Knowledge of practice and procedure in central or local government, or in the wider public sector
• Experience gathering and presenting information, establishing facts and applying critical thinking to complex and varied scenarios
• Excellent verbal and written communication skills
• Ability to maintain independence and objectivity, and demonstrate the utmost discretion in dealing with very sensitive issues that may have a high profile
• Proven ability to deal with a diverse range of internal and external stakeholders
• Excellent time management, planning and prioritising skills
• Ability to work under pressure and remain calm and focused when dealing with aggrieved parties.

Me pēhea e tono - How to apply

To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

Depending on skills and experience the starting salary is expected to be between $83,653 and $109,794. 

Applications close 11.59pm, Thursday 19 May 2022 however please note that suitable candidates may be interviewed and confirmed prior to the close date.