Regional Office Administrator at NZ Ombudsman, Auckland

Mō tēnei tūranga mahi | About this role

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team

The Business Services Team provides office administration and logistical support to staff in both Auckland and Wellington offices. Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

The Business Services team sits in the Corporate Group. Our Corporate groups' whakataukī is:

Ehara taku toa i te toa takitahi, engari he toa takitini.

Success is not the work of one, but the work of many.

Mō te tūranga - About the role

The Regional Office Administrator will be based in our Auckland Office and will work collaboratively alongside the other Regional Office Administrator, sharing tasks such as reception duties, on-boarding new staff, security induction, health and safety, facilities and events management, and general administrative support to the office.

This role will support business improvement initiatives, and other projects from time to time working closely with the Wellington based Business Services team.

There is also an opportunity to bring your tech savvy or upskill on the job around ICT related set up to provide support of this nature in the Office.

He kōrero mōu – About you

To be successful in this role you will have:

• Ideally 1-2 years' previous experience in an administration and/or reception role
• Excellent interpersonal and communication skills
• Sound organisational, planning and prioritising skills
• Computer literacy skills – ability to work with a variety of systems and applications, and with Microsoft Office software
• Ability to multi-task, and to effectively prioritise and execute work in a high-pressure environment
• Ability to use initiative and solve problems when required
• Strong customer service ethic, and a positive ‘can do' attitude.

Te painga o te mahi tahi me mātou - Our benefits, what we offer

Becoming part of a friendly and responsive team in a dynamic organisation, where the work is both challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through training and mentoring by senior members of your team
• Competitive remuneration
• Three extra Annual Leave days after 12 months of employment
• Onsite gym, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP) and other health benefits

Me pēhea te tono - How to apply

To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience, the salary is expected to be between $53,528 to $70,256, with the midpoint being $66,910.

Applications close 5pm, 18 February 2026