Manager Investigations at NZ Ombudsman, Wellington

Mō tēnei tūranga mahi | About this role

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman:

The Chief Ombudsman works with his kaimahi to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team:

We have just completed an organisational transformation, and we are evolving how we do our mahi to have greater impact. Kaimahi are genuinely empowered, collaboration is real, leadership is visible and values-driven, and the people doing the work can see their input shaping the direction of the organisation.

The Investigations Group has been established as part of the Office's transformation It handles the Office's complex and high-stakes investigative work, including difficult cases, deep dives and identifying complaint trends that may warrant examination across the system. We take a strategic approach to impact.

The group comprises more than 30 investigators, supported by three managers and an Executive Assistant. There are three Investigations teams in the group—two in Auckland and one in Wellington.

Mō te tūranga - About the role:

The role of Manager, Investigations is to manage our Wellington-based team comprising a Principal Investigator, Senior Investigators, Investigators, and an Investigations Support Officer, which will be responsible for investigations and any other work assigned by the Assistant Ombudsman Investigations. You'll work closely with the Assistant Ombudsman Investigations as part of the Group's Leadership Team, and will play an important role in setting the new direction of the Group.

This is a 9 month-opportunity to lead an Investigations Team, as secondment cover.

He kōrero mōu – About you:

To be successful in this role you will have:

• Demonstrated understanding of the role of the Ombudsmen in contemporary society.
• At least 5-10 years' experience in an investigative, arbitration and/or mediation environment.
• Management and people leadership experience and proven organisational skills, including an ability to productively supervise a team of staff and set teamwork plans and priorities.
• Ability to effectively prioritise and execute work in a high-pressured environment.
• Proven analytical, strategic thinking and problem-solving abilities.
• An ability to develop stakeholder relationships and relate well to others, including agency officials, media, Members of Parliament, researchers, lawyers, advocates and members of the public.

Te painga o te mahi tahi me mātou - Our benefits, what we offer:

Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Flexible working options
• Competitive remuneration
• Onsite gym and personal trainer, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP)

Me pēhea te tono - How to apply:

To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the salary is expected to be between $135,652 to $178,043 with 169,565 being the mid-point. This role will be based in Wellington office. Please note we are unable to consider 100% remote working for this role.

Applications Close: 7 September 2026 at 5 pm