Receptionist/Administrator at Health New Zealand - Te Whatu Ora Southern, Otago

Mō tēnei tūranga mahi | About this role

Receptionist/Administrator

4^th Floor & Frederick Street Outpatients

Dunedin Hospital

Permanent, Full time

Salary between $67,943 and $72,495 per annum, depending on experience

Be the welcoming face of our Outpatient Service

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We're looking for a friendly, organised, and customer-focused Receptionist Administrator to join our Surgical Services team. Based across the 4th Floor and Frederick Street Outpatients, you'll play an important role in ensuring patients, whānau, clinicians, and visitors receive a professional and welcoming experience from the moment they arrive.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding administrative support, we'd love to hear from you.

About the role

As a Receptionist/Administrator, you'll be the first point of contact for patients and visitors while providing essential administrative support that keeps our outpatient clinics running efficiently. Working alongside a supportive team, you'll help coordinate patient journeys and ensure clinical services operate smoothly.

Your day-to-day responsibilities will include:

• Greeting and assisting patients, whānau, and visitors with professionalism and compassion.
• Managing reception, telephone, email, and general enquiries.
• Processing patient arrivals and maintaining accurate patient information.
• Loading and processing referrals within agreed timeframes.
• Scanning, filing, and maintaining patient records in line with organisational standards.
• Ordering office supplies and supporting general administrative functions.
• Working collaboratively with clinical and administrative teams to ensure an efficient patient experience.

Providing administrative support across the wider team as required.

About the Team/Service/Location

Health New Zealand | Te Whatu Ora – Southern provides services to more than 350,000 people across the largest geographical region in New Zealand. Our people are committed to delivering excellent care and improving health outcomes for our communities

About you

You'll be someone who enjoys helping people and can remain calm, organised, and accurate in a busy healthcare environment. You have excellent communication skills, are confident using computer systems, and understand the importance of confidentiality when working with patient information.

To be successful in this role, you'll bring:

• A minimum of NCEA Level 1 (or equivalent).
• Excellent computer skills, including Microsoft Word, Excel, and Outlook.
• Strong organisational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• A positive, proactive approach and the ability to work both independently and as part of a team.
• A commitment to providing exceptional customer service.
• Respect for patient privacy and confidentiality.

Previous health sector experience would be highly regarded but is not essential.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by Tuesday 21 July 2026.    If you have any questions about the role, please contact Deborah McDonald  deb.mcdonald@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.