Service Manager - Non-clinical Services at Health New Zealand - Te Whatu Ora Southern, Otago

Mō tēnei tūranga mahi | About this role

• Dunedin
• Salary $137,991 - $172,489 pro-rata and KiwiSaver
• 1.0 FTE (40 hours per week) permanent opportunity

About the role

This is a senior, district-wide leadership role responsible for the strategic and operational delivery of non-clinical support services that enable safe, effective patient care across the Southern District. Reporting to the Group Director of Operations, the Service Manager leads a large and diverse portfolio of internal teams and contracted providers, ensuring services are delivered to agreed standards, KPIs and budgets. The role has end-to-end accountability for service planning, financial and risk management, workforce leadership, certification and accreditation compliance, sustainability initiatives, and continuous improvement, while partnering closely with clinical and non-clinical leaders to support evolving models of care and organisational priorities.

• Provides district-wide leadership and coordination of critical non-clinical support services that underpin clinical care delivery
• Manages a broad portfolio of internal teams and external contracts, ensuring performance against KPIs, quality standards and financial targets
• Leads service planning, financial management, reporting and risk mitigation, including compliance with health, safety, employment and certification standards
• Drives continuous improvement, innovation and sustainability initiatives aligned with government policy and Te Whatu Ora strategy

View position description

About you

You are a confident, values-led senior leader who brings strong commercial acumen, strategic thinking and a collaborative approach to managing complex service environments. You are comfortable operating at both strategic and operational levels, building trusted relationships, and leading diverse teams and contractors to deliver high-quality, patient-focused outcomes in a dynamic health setting.

• A proven senior manager with significant experience in contract management, service delivery and budget accountability within complex organisations
• A strategic and analytical thinker, able to plan while delivering consistently against operational priorities and KPIs
• An authentic people leader who builds high-performing teams, leads change effectively, and models integrity, accountability and inclusion
• Financially and commercially astute, with strong capability in reporting, business cases and managing risk and compliance
• Committed to Te Tiriti o Waitangi, equity, sustainability and continuous improvement, with a culturally safe and values-driven leadership style

The Location

The Southern region of New Zealand offers excellent amenities, schooling and recreation. We're home to some of the most beautiful landscapes in NZ. If it's the great outdoors that presses your buttons, and if it's adrenaline you seek, Queenstown is within easy reach. It's all here waiting - the opportunity to create a fantastic work-life balance is within your reach.

Working at Health New Zealand

Health New Zealand - Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled and rainbow communities.

How to apply

To apply, please click 'apply now'. All applications must be submitted through our online careers portal by Sunday, 1 February 2026. If you have any questions about the role, please contact james.boyd@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

We only accept online applications. Please apply via our website