Payments Officer - Sector Operations (Dunedin based) at Te Whatu Ora, Otago

Mō tēnei tūranga mahi | About this role

• Flexible working options available
• Make a genuine difference to our community
• A great introduction to the wider Health Sector

Ko wai mātou | Our Organisation

It's not very often something happens that's big; like, really big. Big to the point that it will touch the lives of every single person in the motu. That's what we're talking about here. The provision of health services in Aotearoa, and how they are delivered, is about to change in a big way.

Te Whatu Ora-Health New Zealand and Te Aka Whai Ora-Māori Health Authority will together shape the delivery of health services in Aotearoa for generations to come and will form the core of a modern and integrated service looking after the needs of all our whānau. Te Whatu Ora is ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system. Join us in this mahi...

Te whiwhinga mahi | The Opportunity

The Sector Operations Team is central to the funding of Health services in Aotearoa. Spread across three locations, our people come from a wide range of backgrounds, but all have great customer service in common.

As a Payments Officer, you will be our community member's first impression when they contact the Te Whatu Ora for support around health payments. You will process payments, perform reconciliations as required and answer queries from the public and Health Sector service providers. You'll turn up each day to deliver a consistent and positive experience for our community, over phone and email.

You'll be part of a team of professionals who will help you to be the best you can be. At the end of each day you'll go home knowing you've made a genuine difference to our community. We also have great flexible working options available which include being able to split your work time between the office and home. This role is a great introduction to the wider Health Sector for those interested in a career in health

Mōu | About you

Delivering an exceptional service for our community is key for us so we want people who have a real passion for making a difference.  You'll be an active listener who can pick out the key details that will help someone in an interaction. Understanding of basic financial concepts is a bonus, but we can assist you to develop on the job. Most importantly you are a great communicator who is confident with people from all walks of life.

Ngā pūkenga me ngā wheako | Skills and experience

This role requires and/or would benefit from the following;

• An understanding of the significance of and obligations under Te Tiriti o Waitangi, including how to apply Te Tiriti principles in a meaningful way in your role
• Competency with te ao Māori, tikanga, and te reo Māori or a willingness to learn and grow
• Strong analytical and problem-solving skills
• Experience working with complex systems and databases
• Some customer service experience

Nau mai, uru mai | Come and join us

Te Whatu Ora is committed to equity, diversity, and inclusion, and that means people from all the communities we serve being represented in our workforce. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We particularly welcome applications from Māori, Pacific, disabled, and rainbow communities.

Te painga o te mahi tahi me matou | Benefits

This is a truly rewarding role where you will come to work each day making a difference, leading change, and creating capabilities across our health service. Te Whatu Ora supports flexible and hybrid working, offers learning and growth opportunities for staff.

Me pēhea te tuku tono | How to apply

To view the position description and/or apply for the role (by submitting your cover letter and CV), please click “APPLY NOW.”  For tracking and reporting purposes, all applications must be submitted through our online career portal.

The applications closing date is midnight Weds 1st Feb. If you have any questions about the role, please feel free to contact careers@health.govt.nz.