Payments Officer, Sector Operations (Otago) at Te Whatu Ora, Otago

Mō tēnei tūranga mahi | About this role

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it…

Te whiwhinga mahi | The Opportunity

The Sector Operations Team is central to the funding of Health services in Aotearoa. Spread across three locations, our people come from a wide range of backgrounds, but all have great customer service in common.

As a Payments Officer, you will be our community member's first impression when they contact the Te Whatu Ora for support around health payments. You will answer queries from the public and Health Practitioners. You'll turn up each day to deliver a consistent and positive experience for our community.

You'll be part of a team of professionals who will help you to be the best you can be. At the end of each day you'll go home knowing you've made a genuine difference to our community. We also have great flexible working options available which include being able to split your work time between the office and home. This role is a great introduction to the wider Health Sector for those interested in a career in health

Mōu | About you

Delivering an exceptional service for our community is key for us so we want people who have a real passion for making a difference.  You'll be an active listener who can pick out the key details that will help someone in an interaction. Understanding of basic financial concepts is a bonus, but we can assist you to develop on the job. Most importantly you are a great communicator who is confident with people from all walks of life.

Ngā pūkenga me ngā wheako | Skills and experience

• Customer service experience
• Excellent oral, listening, and written communication skills
• Demonstrate ability to remain composed and focused under pressure
• High degree of computer literacy
• Ability to show flexibility and be adaptable in a fast paced environment, with the willingness to accept new challenges.

Ka kawea e koe | You will bring:

• A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti principles in a meaningful way in this role
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we are happy to discuss ‘work from where you are' arrangements. We want our national teams to be made up of diverse people from across the motu, just like our health system.

Nau mai, uru mai | Come and join us

When you join us, you become part of transforming the health system. This is a once in a life-time change,that will touch the lives of everyone in Aotearoa, and future generations.

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Māori, Pacific and Disabled People.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Me pēhea te tuku tono | How to apply

To view the position description and/or apply for the role, please click “APPLY NOW.”  For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Matt Kelly at careers@health.govt.nz