Booking Administrator - 4th Floor and Frederick Street Outpatients at Te Whatu Ora - Health New Zealand Southern, Otago

Mō tēnei tūranga mahi | About this role

Dunedin

Salary between $74,090 and $77,200

• Fixed-term parental leave cover until April 2025.
• Full-time 40 hours per week
• Monday to Friday role with hours worked between 0800 - 1700

Health New Zealand - Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role

This role plays an essential part in ensuring the successful provision of patient centred care by fostering a welcoming environment for patients right from the get-go. This role is heavily involved with administrative processes for Outpatients, and we're looking for someone who is 'on the ball' when it comes to ensuring that the necessary administration duties are absolutely spot on! The role also involves a significant amount of communication with other pivotal key members, including patients.

Tasks include but are not limited to the following:

• Making appointments (new and follow up) for multiple Clinical services such as Endocrinology, Diabetes and Podiatry
• Entering appointments into the computer system,
• Preparing referrals to send to Clinicians for triaging
• Receiving referrals back
• Loading referrals onto waiting lists from which appointments for clinics and associated tests are made

View position description

About the Team/Service/Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Excellent computer skills are essential and database experience using SIPICS and Health Connect South is preferred but full training will be given to the successful applicant to ensure that you are comfortable and confident with our systems.

Our ideal candidate will:

• be a team player with very good communication skills
• demonstrate flexibility and understand the need for strong attention to detail
• be comfortable interacting with a variety of people and attending to issues that arise - usually at the same time
• have competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings.

We ask that in your application you demonstrate how your previous work experience in administration and/or customer service roles has honed your ability to prioritise and juggle tasks, within demanding timeframes.

Working for Health New Zealand

Health New Zealand - Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities

Salary range

This role is covered by the terms and conditions of the PSA South Island Clerical Multi-Employer Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Band 5B between $74,090 and $77,200 p.a. dependant on relevant experience.

How to apply

To view the position description and/or apply for the role please click 'apply now'. All applications must be submitted through our online careers portal before 11:59pm on 05 December 2024. If you have any questions about the role, please contact Mikayla Hamilton at mikayla.hamilton@southerndhb.govt.nz

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.

Pre-employment checks

In the interests of protecting our people and our patients, all appointments will be subject to the following:

• Occupational health assessment
• Police vetting/Ministry of Justice safety checks
• Serious misconduct checks (previous Public Service departments and statutory Crown entities only)

To apply

We only accept online applications. Please apply via our website: https://careers.southernhealth.nz/