Feedback Administrator at Health New Zealand - Te Whatu Ora Southern, Southland

Mō tēnei tūranga mahi | About this role

• Dunedin or Invercargill
• Permanent, part-time role (0.5 FTE - 20 hours per week)
• Salary between $73,476 and $76,551 pro-rata per annum, depending on experience
• Provide administration excellence within the Consumer Experience Service
• Assist the Feedback Coordinator in interacting with consumers providing feedback

Bring your customer service and administration skills to this varied part-time role supporting our Consumer Experience Service.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we are building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role

We are a team focused on reducing patient harm, improving patient and whānau experience and outcomes, and fostering continuous improvement within the Southern region. We play an active role in driving transformation across the organisation and encourage teamwork, collaboration, and staff motivation to achieve the end goal of better health, better lives, Whānau Ora.

Your role as Feedback Administrator will work closely with the Feedback Coordinator to ensure effective processing of consumer feedback and adherence to required regulations, including timelines.

Some key areas of focus of your role will include the following:

• Providing high-quality, confidential administrative support to the service
• Efficient and effective processing of responses to concerns or complaints raised by consumers
• Maintaining accurate electronic and paper filing systems and procedures
• Building positive relationships with a range of stakeholders

View position description

About the Team/Service/Location

Health New Zealand | Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in the services we provide, and our aim is to improve, promote, and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind achieving these standards, and we need more like-minded people to help us continue providing for our community.

Now is a great time to relocate to family-friendly Southern if you are considering a move. The Southern district offers excellent amenities, first-class early childhood through to tertiary education, and the opportunity to enjoy an outstanding work-life balance. Whether it is surfing or skiing, hunting or fishing, theatre, live music, or art, there is something for everyone. The stunning Catlins, Fiordland, and Central Otago regions are within driving distance, offering beautiful scenery and plenty of recreational opportunities.

About you

• Strong customer service approach with a willingness to go the extra mile to ensure positive outcomes
• Clear and positive communication style
• At least two years' experience in an administrative role
• Excellent computer skills, particularly within the Microsoft Office suite
• Professional approach with strong ethics and the ability to work in a sensitive and confidential manner

This is a great opportunity for someone seeking a rewarding and varied part-time role that makes a real difference to the experience of Southern region healthcare consumers. If you have the skills we are looking for and are ready to take on your next challenge, we would love to hear from you.

Working for Health New Zealand

Health New Zealand - Te Whatu Ora is ‘the weaving of wellness'. We are dedicated to ensuring excellent healthcare for the people of Aotearoa New Zealand. The Equity Work Programme at Health New Zealand focuses on helping everyone in the health system think about equity in their work and promotes the cultural change needed to achieve equitable health outcomes.

Our people are at the heart of everything we do. Health New Zealand is committed to being a good employer and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you join us. Skills are gained across many areas of life, not just through formal employment. If you can demonstrate the skills listed in this advertisement, but your experience was gained through whānau life, community involvement, or mahi aroha (volunteering), we encourage you to apply and share your story in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to apply

To apply for the role, please click ‘apply now'. All applications must be submitted through our online careers portal by Wednesday, 18 February 2026. If you have any questions about the role, please contact deb.mcdonald@tewhatuora.govt.nz

Please note, we will be reviewing applications as they are received and may proceed with the recruitment process before the closing date of this advert.

We only accept online applications. Please apply via our website