Quality and Assurance Coordinator - Planning, Funding and Outcomes at Te Whatu Ora, Te Manawa Taki

Mō tēnei tūranga mahi | About this role

• Based in Te Manawa Taki Region, Permanent Full-time
• Analyse performance and risk data, providing actionable insights to support service improvement and decision-making
• Support continuous improvement initiatives, integrating hospital and community care, and promoting innovative models of service delivery

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations — from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As a Quality & Assurance Coordinator, you will play a vital role in supporting the quality improvement and assurance programmes across Health NZ Te Manawa Taki. You will coordinate audits, manage the complaints and compliments register, support corrective actions, and provide accurate reporting on quality and risk. Your work ensures services meet high standards and helps identify opportunities for improvement, directly influencing better health outcomes for communities across the region.

In this role, you will work closely with quality improvement advisors, providers, and colleagues across the organisation, synthesising complex information and helping to drive actionable improvements. You will contribute to provider risk assessments, support health and safety initiatives, and foster collaboration to ensure services are effective, equitable, and responsive to the needs of the communities.

About the Team/Service/ Location

You will join Health NZ's Planning, Funding & Outcomes (PFO) team, responsible for commissioning primary, community, and mental health services across Te Manawa Taki – spanning Taranaki, Waikato, Lakes, Bay of Plenty, and Tairawhiti

About you

You are a motivated and detail-oriented professional who thrives in a complex, fast-paced environment. You are passionate about improving health outcomes and ensuring high-quality, safe, and equitable care for all communities. You have an understanding of health systems, and you are confident in providing insights and recommendations that influence service improvement.

Key skills, experience, and technical capabilities include:

• A relevant qualification
• Analytical, problem-solving, and communication skills, capable of synthesising complex information for diverse audiences.
• Experience supporting or coordinating audits, corrective action follow-ups, and complaints management systems.
• Proficiency with database management, reporting tools, and quality assurance software (e.g., Microsoft Excel, Power BI, or other reporting platforms).
• Ability to work collaboratively across teams and boundaries, fostering a culture of continuous improvement and innovation.
• Commitment to reducing health inequities, promoting equitable access, and improving patient outcomes.

Working at Health New Zealand 

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.   

How to Apply 

To apply, please click “apply now.”  All applications must be submitted through our online careers portal by 11:59PM Monday, 09 February 2026. For further information, please contact Claire Church on Claire.Church@TeWhatuOra.govt.nz.

Whilst Health New Zealand is undergoing change, affected kaimahi will be given preference and priority for this position.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.