Notification Agent at WorkSafe New Zealand, All Office Locations

Mō tēnei tūranga mahi | About this role

• Make a real impact on the health, safety and wellbeing of Aotearoa  
• Be the first voice people turn to when it matters most 
• Fast paced, phone‑based role with real purpose 
• 12-month fixed term opportunity supporting safer workplaces across Aotearoa
• Any WorkSafe office location will be considered
• Starting salary range: $74,174 to $81,612

About Us

He aha te mea nui o tēnei ao? He tangata, he tangata, he tangata.

Hello, Kia ora, Noa'ia, Talofa lava, Mauri, Mālō e lelei, Tālofa, Ni Sa Bula Vinaka, Fakaalofa lahi atu, Mālō ni, Kia orana , nǐ hǎo, Kamusta.

WorkSafe New Zealand | Mahi Haumaru Aotearoa is the primary workplace health and safety regulator. Our vision is that everyone who goes to mahi comes home healthy and safe. We live by our values:  

• Whakakotahi – we are united in a strong purpose 
• Kōrero mai – we engage meaningfully 
• Tiakina mai – we are entrusted with a duty of care 

About your team / Ko te tīma

You'll join the Notifications team within Regulatory Services, a tight-knit group who are often the first point of contact for workers, businesses, whānau and communities reaching out to WorkSafe. It's a high‑trust, high‑impact environment where teamwork, support and good judgement matter every day.

About the role / Ō te tūranga

This 12‑month fixed term Notification Agent role is ideal for someone who genuinely enjoys being on the phone, can think on their feet, and stays calm under pressure. 

You'll take calls and enquiries about workplace health and safety, including serious incidents, assess the information provided, and decide what happens next. Every conversation counts, your judgement helps ensure risks are identified early and further harm is prevented.

This role is based at any WorkSafe office location, with flexibility depending on where you're located.

What You'll Do/ Ko tōu ake mahi

Be the first point of contact for phone, email, and written health and safety notifications 

• Ask the right questions to quickly understand complex or sensitive situations 
• Accurately record information in WorkSafe's case management system 
• Use sound judgement to determine next steps, triage, referral, or no immediate action 
• Provide clear, calm information and guidance to callers under pressure 
• Work closely with colleagues to share insights and improve notification processes

What You'll Bring / Ko ngā pukenga ōu

• Proven experience in a call centre or contact centre environment
• Confidence handling high call volumes in a fast-paced setting 
• Strong verbal communication skills and the ability to build rapport quickly 
• The ability to stay calm, focused and empathetic in challenging conversations 
• Excellent attention to detail and confidence working across multiple systems 
• A collaborative mindset and willingness to learn complex information fast 

Nāu te rourou, nāku te rourou, ka ora ai te iwi. 

Salary range / Awhe utu

The expected starting base salary is $74,174 to $81,612. (KiwiSaver/SSRSS employer contributions are additional). From 1 April 2026 our KiwiSaver employer contribution increased to 3.5%. As part of our remuneration framework, the full salary range for this role is $74,174 -$96,491. 

We offer a range of benefits including:

• Free life insurance  
• Health insurance & eyecare discounts  
• 5 weeks annual leave  
• 15 days sick leave  
• Professional development opportunities 
• Employee-led networks to promote the goals and needs of our diverse communities (Rainbow, Pacific, Women's and Tū Rangatira Māori Network) 

 How to apply / Me pēhea te tono

Click Apply, complete the application form, and upload your CV and cover letter.
 
Learn more about working with us: Careers | WorkSafe.

For queries, please contact careers@worksafe.govt.nz.

WorkSafe Mahi Haumaru is an equal opportunity employer. We value diversity and actively welcome applicants from all backgrounds, including people with disabilities and those who are neurodivergent. We believe different perspectives strengthen our mahi and help create an inclusive environment where everyone can thrive.
 
Please let us know if you need any adjustments or support to ensure the recruitment process is accessible.

Applications close: 13 May 2026