Team Leader Electronic Monitoring - Upper Hutt Contact Centre at Ara Poutama Aotearoa (Department of Corrections), Wellington (Te Whanganui a Tara)

Mō tēnei tūranga mahi | About this role

• Key Leadership role to further advance your career
• Drive performance, mentor colleagues, and develop a team
• Generous starting salary, plus shiftwork allowance, 5 weeks annual leave
• This position is located in Trentham/Upper Hutt, Wellington.

Ngā kawenga | About the Role

Working at Ara Poutama Department of Corrections is a big responsibility.  You will be part of a team of people who on a daily basis are helping to manage and monitor those subject to electronic monitoring within the community, ensuring their safety, and our peoples.

Our Team Leaders lead and manage a team of Operations Advisers and Seniors, who are responsible for providing electronic monitoring services 24/7, for individuals who might be on bail or subject to a community-based sentence throughout New Zealand.  The team electronically monitors approximately 7,000 people across Aotearoa, using GPS and RF monitoring technologies and software.  We have multiple sites across Aotearoa in order to ensure we have the best coverage and to ensure we can find the best people – that's you!

The Team Leader for Electronic Monitoring is a pivotal role, it is key to supporting the development and growth of our Operations and Senior Operations Advisers.  You will lead a team of highly talented individuals; we will look to you to bring out the best in them, using your leadership skills to create a high performing and driven team.

The role is varied, on any given day you could be guiding, training, and mentoring to ensure that each team member has the necessary skills and knowledge to deliver effective monitoring services, and that they are making good decisions and feel confident in their abilities.

The role operates 24/7 on a rotating roster.  You would be on an 8-week rotating shift pattern which includes 3-shift types; morning, afternoon and nights.  You'll be required to work all three shift types during the 8-week pattern.  This can take some time to get used to, and it's important for you to think about your commitments outside of work before applying.  Please ensure you review the Job Description attached to this vacancy which includes more information on how a typical roster would look.

This position is located in Trentham/Upper Hutt, Wellington.

Ngā pūkenga me ngā wheako | Skills and experience

To ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes:

• Experience leading and developing others to ensure growth and a high performing team
• Experience setting KPI's, driving performance and delivering successful outcomes
• Sound judgement, problem solving and decision-making in dynamic, complex, high risk or sensitive situations
• Resilience to deal with shift work, challenging situations, and people with difficult behaviours
• Excellent verbal and written communication skills for a variety of audiences
• A great team-player and process innovator

Utu ā-tau | Salary

The starting salary for this role is $83,231 with potential for this to be negotiated dependent on your skills and experience relevant to the role.  The full salary range is $83,231 - $99,077 per annum.

Ko wai mātou | About us

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga (wellness and wellbeing) and safety of the people, whānau, and that of the communities we serve across the motu (country).

As a values-led organisation, we use our values of whānau (relationships), wairua (spirituality), kaitiaki (guardianship), rangatira (leadership), and manaaki (respect) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi (https://careers.corrections.govt.nz/strategy).

Tono ināianei | Apply Now

To apply, please submit a tailored resume and a cover letter describing your motivation for joining the department. Highlight your relevant skills and experience in line with the above points, and any other additional skills.

Applications close 11pm on Sunday 1 October 2023, 11pm.

It is an exciting time to join us and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau.  All applications must be submitted through our careers site to ensure transparency.  Applications received via email will not be considered.

This role is not covered by the Criminal Records (Clean Slate) Act 2014, therefore please disclose any offences with the law, even if they are outside 7 years.  Applicants who have lived overseas in the last 10 years will also be required to provide an overseas police clearance if they are successful in gaining employment with us.

If you want to find out more about a career with us, visit careers.corrections.govt.nz or email our team at careers@corrections.govt.nz